Associate Center Manager | Kanpur

cult fit; Kanpur; On-site; INR 300,000 - 345,000; Full time

Job summary

Cult Gym Company in Kanpur is seeking a Centre Manager to be the face of the Cultfit center, driving a seamless member experience, sales performance, and operational excellence. The role requires strong ownership, customer focus, and a passion for energetic, service-driven fitness environments.

You will lead membership conversions, oversee daily operations, manage schedules and facilities, and uphold service quality across the center, including morning and split shifts.

Qualifications

• 2-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Passion for fitness, wellbeing, and community building is a plus.

Responsibilities

• Sales & Business Growth: Own monthly targets for memberships, renewals, and upsells; drive walk-in conversions; manage membership conversions with documentation.
• Centre Operations Management: Ensure smooth daily operations; oversee class schedules, trainer punctuality, cleanliness and safety; manage supplies and inventory.
• Member Experience & Engagement: Build rapport with members; handle escalations; capture feedback for continuous improvement; represent the center brand.

Skills

Customer handling

Communication

Ownership

Education

Bachelor's/Diploma

Job description

Location : Cult Gym Company Bagh, Kanpur

Salary : 3lpa to 3.45lpa

About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities:

1. Sales & Business Growth

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills:

• Bachelors/Diploma degree.
• 2-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule:

Straight Shift

On most days, you will be assigned a straight shift, which may be either:

• Morning shift: 5:30 AM to 2:30 PM
• Evening shift: 1:30 PM to 10:30 PM

Split Shift (Based on Business Requirements)

On some days, you may be assigned a split shift, which requires reporting to the center in both the morning and evening:

• Morning shift: 5:30 AM to 9:30 AM
• Evening shift: 5:00 PM to 10:00 PM