Associate Center Manager | Cult.Fit | Bangalore

cult fit; Bengaluru; On-site; INR 300,000 - 360,000; Full time

Job summary

Cultfit in Bengaluru is seeking a Centre Manager to be the face of the center, driving sales, ensuring operational excellence and delivering an exceptional member experience. You will own monthly membership targets, manage renewals and upsells, oversee class schedules, staff punctuality and cleanliness, conduct facility audits, and address inventory needs.

The role requires a Bachelor's or Diploma and 0–3 years in sales, operations, hospitality or service, with strong communication and ownership

Qualifications

• Bachelor's or Diploma degree required.
• 0–3 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.

Responsibilities

• Drive monthly targets for memberships, renewals and upsells.
• Oversee class schedules, trainer punctuality and session readiness.
• Resolve member escalations and ensure seamless before/during/after-class experience.

Skills

Sales

Operations

Customer service

Communication

Ownership

Education

Bachelor's/Diploma degree

Job description

Location: Bangalore

Salary : 3 LPA fixed plus Incentives (performance based)

About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities:

1. Sales & Business Growth

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

• Bachelors/Diploma degree.
• 0-3 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule:

Straight Shift

On most days, you will be assigned a straight shift, which may be either:

• Morning shift: 5:30 AM to 2:30 PM
• Evening shift: 1:30 PM to 10:30 PM

Split Shift (Based on Business Requirements)

On some days, you may be assigned a split shift, which requires

reporting to the center in both the morning and evening:

• Morning shift: 5:30 AM to 9:30 AM
• Evening shift: 5:00 PM to 10:00 PM