Sales Executive and Assistant Manager

Vijay Chemical Industries; Thane; On-site; INR 350,000 - 520,000; Full time

Job summary

Vijay Chemical Industries in Thane seeks a Sales & Marketing Executive for the Domestic Market to coordinate sales and marketing activities, maintain strong customer relationships, support business development, and ensure smooth order execution with internal teams.

The role requires preparing quotations, MIS reporting, coordinating with production, logistics, accounts, QA, and driving customer satisfaction and market development initiatives, leveraging ERP/SAP and strong communication skills.

Qualifications

• Graduate in Chemistry / Chemical Engineering or Business Administration; MBA preferred.
• Exposure to domestic sales and marketing in chemical industry is a plus.
• Knowledge of export/import terms and logistics is beneficial.

Responsibilities

• Coordinate domestic sales and Marketing activities and maintain customer relationships.
• Support business development and ensure smooth order execution.
• Coordinate between customers and internal departments for sales objectives.
• Prepare quotations, sales orders, MIS reports, and presentations.

Skills

ERP/SAP knowledge

Sales coordination

Dispatch planning

Customer handling

MIS reporting

Documentation management

Logistics coordination

Excel & reporting skills

Timely response

On-time order execution

Education

Graduate in Chemistry / Chemical Engineering / Business Administration

MBA (Marketing / International Business) preferred

Tools

Alibaba

IndiaMART

Trade India

Job description

Job Description

Position

Code:

Position Title: Sales & Marketing Executive Domestic Market

Role Name:

Division:

Location:

Reports to:

Grade: Sales Marketing Executive

Sales & Marketing

Role Code:

Section : Sales & Marketing

Thane

Sales Manager / Marketing Head

Job Role

To coordinate domestic sales & Marketing activities, maintain strong customer relationships,
support business development, ensure smooth order execution, and provide effective coordination
between customers and internal departments for achieving organizational sales objectives.

Role Overview

The role and responsibilities may be changed, modified, or enhanced from time to
time as per organizational requirements and business needs.
Every employee shall focus on the development, guidance, and support of
subordinates/team members to ensure continuous growth and efficiency.
The employee shall take complete ownership and accountability of assigned tasks,
responsibilities, and deliverables.

Standard Clauses

Historic mistakes, non-compliances, or process failures should not be repeated
within the organization, and corrective actions must be implemented effectively.
Above all, the ethics, values, policies, and principles of the organization shall always be
maintained and upheld in all professional conduct and decision-making.

Areas of Responsibilities

Key Activities

A. Sales Order Processing & Coordination:

• o Coordinate with customers regarding inquiries, quotations, orders, dispatch schedules,
  complaints, and commercial communication.
• o Arrange and coordinate customer visits, meetings, product trials, technical
  discussions, and plant visits.
• o Prepare quotations, sales orders, MIS reports, presentations, and maintain accurate
  ERP/system data entries.
• o Coordinate with production, stores, dispatch, logistics, accounts, and quality
  departments for smooth execution of customer requirements.
• o Ensure proper coordination with all internal departments for smooth business
  operations and timely issue resolution.

Essential Functions:

• o Maintain proper sales documentation and ensure compliance with organizational
  systems, policies, and audit requirements.

B. Costumer Communication & Support:

• o Monitor pending orders, dispatches, payment follow-ups, and customer commitments
  to ensure timely closure.
• o Handle customer grievances and coordinate internally till effective resolution and
  customer satisfaction.
• o Maintain proper documentation of customer records, visit reports, approvals, samples,
  agreements, and commercial correspondence.
• o Analyze sales trends, customer requirements, market feedback, and highlight
  important information to management.
• o Support the sales team in achieving sales targets, customer retention, and market
  development activities.
• o Ensure compliance with organizational policies, ethics, systems, quality standards,
  and commercial terms.
• o Maintain effective communication with customers and ensure timely response,
  support, and resolution of customer requirements and grievances.
• o Coordinate customer visits, meetings, technical discussions, and maintain strong
  professional relationships with customers.

C. Dispatch & Logistic Coordination:

• Coordinate vehicle arrangement and dispatch planning.
• Ensure dispatch documents are prepared correctly:
• Ensure smooth coordination for order processing, production planning, dispatch execution,
  and on-time delivery performance.
• Invoice
  E-way Bill
  COA
  Packing List
  Transport documents
• Track material movement and delivery status.
• Coordinate with transporters for timely deliveries.

D. MIS Reporting & Documentation:

• Prepare daily, weekly, and monthly sales MIS reports.
• Maintain sales records, customer database, and dispatch details.
• Prepare pending order reports and sales analysis.
• Maintain proper documentation of customer correspondence.
• Support management with sales data and analytical reports.

E. Commercial Coordination:

• Coordinate with Accounts for:
• Payment follow-up
• Credit limit status
• Outstanding reports
• Ensure dispatches are aligned with payment terms and approvals.
• Support preparation of quotations and Proforma Invoices.
• Essential Functions

F. Interdepartmental Coordination:

• Ensure smooth coordination with Production, Stores, QA, Logistics, and Accounts.

KPI

• Coordination efficiency rating
• Reduction in internal communication delays
• Number of dispatch hold cases
• Order execution success rate

G. Documentation Compliance:

• Ensure proper sales and dispatch documentation compliance.

KPI

• Documentation error 0 %
• Number of invoice/document corrections
• E-way bill compliance
• Audit observation count

H. Functional Skills Required:

• ERP/SAP knowledge
• Sales coordination
• Dispatch planning
• Customer handling
• MIS reporting
• Documentation management
• Logistics coordination
• Excel & reporting skills
• o Timely response and closure of customer inquiries and complaints.
• o On-time order execution and dispatch coordination efficiency.
• o Customer satisfaction and retention performance.

Key Skills Required

• o Accuracy and timeliness of MIS reports and ERP data entries.
• o Reduction in pending orders, dispatch delays, and coordination gaps.
• o Effectiveness of customer visit coordination and follow-up actions.
• o Achievement of departmental sales support objectives.
• o Proper maintenance of records, documentation, and audit compliance.
• o Internal coordination effectiveness and issue resolution turnaround time.
• o Adherence to organizational ethics, systems, and quality standards.

I. Behavioral Competencies

• o Communication skill
• o Coordination ability
• o Time management
• o Problem-solving
• o Follow-up skill

Key Skills Required

• o Teamwork
• o Attention to detail
• o
• Customer orientation

J. Suggested KPI Target Examples

• Order Processing Accuracy
• On-Time Dispatch
• 98%
• 95%
• Customer Query Response
• MIS Submission
• Within 2 Hours
• 100% On Time
• 99%
• Documentation Accuracy
• Customer Complaint Closure
• Pending Order Monitoring
• Within 2448 Hrs
• Daily Update

Educational Qualification

23 years in pigment / chemical / specialty chemical industry.
proven experience in domestic and export sales.

Graduate in Chemistry / Chemical Engineering / Business Administration
MBA (Marketing / International Business) preferred

Experience

• Strong understanding of incoterms, export documentation, and logistics.
• Exposure to B2B platforms (Alibaba, India MART, Trade India, etc.).