Sales Executive - Admission Center | EdTech

Sterling Customer Experience; Mumbai; Sur place; INR 300 000 - 600 000; Plein temps

Résumé du poste

Sterling Customer Experience in Mumbai is seeking a proactive student counsellor to handle inbound and outbound calls, explain courses, fees, and schedules, and generate leads.

You will schedule counselling appointments, update the CRM with lead statuses, and support admissions and sales teams to meet targets while maintaining daily calling reports to ensure conversions and a positive student experience.

Qualifications

• Undergraduate or graduate degree in any discipline.
• 12 years of experience in student counselling, admissions, education sales, or customer-facing roles.
• Experience in education sales or customer-facing roles is preferred.

Responsabilités

• Make inbound and outbound calls to prospective students, explain courses, fees, and schedules, and generate leads.
• Schedule counselling appointments and follow up with interested prospects.
• Maintain accurate lead details and update statuses in the CRM.
• Coordinate with the admissions/sales team to support conversions and achieve targets.
• Maintain daily calling reports (DCR), conversion updates, and call documentation.
• Address customer queries professionally and ensure a positive customer experience.

Connaissances

Communication

Multitasking

Relationship-building

Formation

Undergraduate or Graduate degree

Description du poste

Roles & Responsibilities

• Make inbound and outbound calls to prospective students, explain courses, fees, and schedules, and generate leads.
• Schedule counselling appointments and follow up with interested prospects.
• Maintain accurate lead details and update statuses in the CRM.
• Coordinate with the admissions/sales team to support conversions and achieve targets.
• Maintain daily calling reports (DCR), conversion updates, and call documentation.
• Address customer queries professionally and ensure a positive customer experience.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong multitasking, follow-up, and coordination abilities.
• Teamwork, customer handling, and relationship-building skills.

Education & Experience

• Undergraduate or Graduate degree in any discipline.
• 12 years of experience in student counselling, admissions, education sales, or customer-facing roles.