Academic Counsellor

Athena; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Tutoroot is seeking inside sales and academic counselling professionals in Hyderabad to guide students and parents from inquiry to enrolment. You will present programs, address queries, and communicate the value proposition clearly.

The role requires strong communication, CRM/ERP experience, and a customer-centric approach to meet monthly sales and admissions targets in a fast-paced EdTech environment.

Qualifications

• Excellent communication in English and regional languages.
• Sales, counselling, and negotiation abilities.
• Customer-centric with ability to build trust.
• Experience with CRM/ERP for lead management.
• Strong follow-up and objection handling.
• Ability to work in a target-driven, fast-paced environment.
• Good organizational and time management skills.

Responsibilities

• Manage lead lifecycle from inquiry to enrolment.
• Engage prospects via calls, WhatsApp, email to assess needs.
• Present and explain Tutoroot's programs and value.
• Build relationships with parents and students.
• Achieve monthly sales and admissions targets.
• Maintain CRM/ERP data accuracy.
• Track progress and schedule follow-ups.
• Coordinate onboarding for enrolled students.
• Follow defined sales processes and quality guidelines.
• Prepare daily activity reports and pipeline updates.

Skills

Communication

Counselling

Negotiation

CRM/ERP

Lead follow-up

Time management

Tools

CRM/ERP tools

Job description

• Manage the complete lead lifecycle from initial enquiry through counselling, follow-ups, conversion, and enrolment.
• Engage with prospective customers via phone calls, WhatsApp, email, and other approved communication channels to understand their learning needs.
• Present and recommend Tutoroot's programs and services, address customer queries, and effectively communicate the value proposition.
• Build strong relationships with parents and students by providing personalized counselling and guidance throughout the decision-making process.
• Achieve monthly sales and admission targets through consultative selling and consistent follow-ups.
• Maintain accurate and up-to-date customer information, interactions, and sales activities in the CRM and ERP systems.
• Track lead progress, schedule follow-ups, and ensure timely closure of opportunities.
• Coordinate with internal teams to ensure a seamless onboarding experience for enrolled students.
• Adhere to defined sales processes, communication standards, and service quality guidelines.
• Prepare daily activity reports and provide regular updates on pipeline status, lead conversions, and sales performance.

Required Skills

• Strong communication and interpersonal skills in English and regional languages.
• Excellent sales, counselling, and negotiation abilities.
• Customer-centric approach with the ability to build trust and rapport.
• Experience using CRM/ERP tools for lead management.
• Strong follow-up and objection-handling skills.
• Ability to work in a target-driven, fast-paced environment.
• Good organizational and time management skills.

Preferred Experience

• 2-5 years of experience in Inside Sales, Academic Counselling, Business Development, EdTech Sales, or Customer Success.
• Prior experience in the EdTech or Education industry is highly preferred.