Sales Executive

Epoch Elder Care; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Epoch Elder Care is seeking a dedicated Sales Executive to handle customer inquiries, coordinate in-person interactions, and ensure a positive customer experience. You will manage inbound and outbound calls, maintain CRM records, and assist the team in converting qualified leads into viewings and move-ins.

The role focuses on delivering accurate information, scheduling facility visits, and ensuring timely follow-ups to support the customer journey from inquiry to move-in.

Qualifications

• High school diploma or equivalent; a bachelor’s degree is preferred.
• Experience in customer support, call centre operations, CRM, or related roles.
• Excellent verbal and written communication skills.
• Strong coordination and relationship management, including in-person interactions.

Responsibilities

• Handle inbound and outbound calls and respond to queries promptly.
• Provide accurate information about Epoch Elder Care services and policies.
• Coordinate with prospective customers and families to understand requirements.
• Schedule and facilitate facility visits, viewings, and appointments.
• Follow up with leads after calls and visits to support conversions.
• Maintain CRM records and update lead status and feedback.
• Track lead progress and ensure timely follow-ups and documentation.

Skills

Customer support

CRM management

Communication skills

Multilingual

In-person coordination

Education

High school diploma

Tools

CRM software

Job description

Job Summary

We are seeking a dedicated and customer-focused sales Executive to handle customer inquiries, provide information, coordinate in-person interactions, and ensure a positive customer experience. The ideal candidate will be responsible for managing inbound and outbound calls, maintaining accurate CRM records, coordinating customer visits and appointments, and supporting the team in converting qualified leads into viewings and move-ins.

Key Responsibilities

• Handle incoming and outgoing customer calls and respond to queries promptly and professionally.
• Provide accurate information about Epochs services, facilities, and company policies.
• Coordinate with prospective customers and their families to understand their requirements and provide relevant information.
• Coordinate in-person customer interactions, including scheduling and facilitating facility visits, viewings, and appointments.
• Follow up with prospective customers after calls, inquiries, and facility visits to address concerns and support the conversion process.
• Coordinate with internal teams to ensure a smooth customer journey from the initial inquiry to the facility visit and move-in.
• Maintain accurate and up-to-date records of customer interactions, inquiries, follow-ups, feedback, and lead status in the CRM.
• Track and update lead progress regularly, ensuring timely follow-ups and proper documentation.
• Handle customer complaints and concerns empathetically, escalating unresolved issues to the appropriate department.
• Coordinate with relevant stakeholders to ensure timely resolution of customer queries and service-related concerns.
• Support the team in managing scheduled appointments and ensuring a seamless experience during customer visits.
• Collect customer feedback and share relevant insights with the team to improve service quality.
• Meet daily and monthly targets related to call handling, follow-ups, customer satisfaction, and other assigned performance metrics.
• Stay updated on Epochs services, facilities, processes, and offerings to provide accurate information.
• Maintain professionalism, confidentiality, and adherence to company policies and quality standards.
• Collaborate with the Sales, Operations, and other relevant teams to improve customer experience and conversion outcomes.

Qualifications and Skills

• High school diploma or equivalent; a bachelor’s degree is preferred.
• Previous experience in customer support, call centre operations, customer relationship management, or a similar role.
• Excellent verbal and written communication skills.
• Strong customer coordination and relationship management skills, including the ability to interact with customers in person.
• Familiarity with CRM software and maintaining customer records.
• Good follow-up, organizational, and time-management skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple inquiries and manage priorities effectively.
• Proficiency in computer applications and data entry.
• Fluency in multiple languages is an added advantage.