Presales Executive

Global Edifice; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Global Edifice in Bengaluru is seeking a proactive Pre-Sales Executive with extensive real estate experience to handle inquiries, qualify leads, explain project details, and schedule site visits. You will coordinate with the sales team to support business growth and ensure a smooth customer journey.

Key responsibilities include managing inbound/outbound inquiries via calls, emails, WhatsApp and digital channels; maintaining CRM records; and generating reports to track lead performance.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, or related field.
• Relevant experience in real estate pre-sales is preferred.

Responsibilities

• Handle inbound and outbound customer inquiries through calls, emails, WhatsApp, and digital platforms.
• Generate, follow up on, and qualify leads to identify potential buyers.
• Understand customer requirements, budget, and property preferences.
• Provide accurate information about residential projects, pricing, amenities, and payment plans.
• Schedule site visits and coordinate appointments with the sales team.
• Maintain regular follow-ups with prospective customers to improve conversion rates.
• Update lead details, call records, and follow-up status in the CRM system.
• Coordinate with the marketing and sales teams regarding lead generation campaigns.
• Prepare daily, weekly, and monthly lead reports.
• Ensure professional communication and a positive customer experience throughout the pre-sales process.

Skills

Verbal communication

Written communication

Telecalling

Lead qualification

CRM proficiency

Real estate market

Negotiation

MS Excel

Lead management

Customer focus

Education

Bachelor's degree

Real estate experience

Tools

CRM software

Job description

Job Summary

We are looking for a proactive and customer-focused Pre-Sales Executive with 34 years of experience in the real estate industry. The candidate will be responsible for handling customer inquiries, generating and qualifying leads, explaining project details, scheduling site visits, and coordinating with the sales team to support business growth.

Key Responsibilities

• Handle inbound and outbound customer inquiries through calls, emails, WhatsApp, and digital platforms.
• Generate, follow up on, and qualify leads to identify potential buyers.
• Understand customer requirements, budget, and property preferences.
• Provide accurate information about residential projects, pricing, amenities, and payment plans.
• Schedule site visits and coordinate appointments with the sales team.
• Maintain regular follow-ups with prospective customers to improve conversion rates.
• Update lead details, call records, and follow-up status in the CRM system.
• Coordinate with the marketing and sales teams regarding lead generation campaigns.
• Prepare daily, weekly, and monthly lead reports.
• Ensure professional communication and a positive customer experience throughout the pre-sales process.

Key Skills Required

• Excellent verbal and written communication skills.
• Strong telecalling, lead qualification, and follow-up skills.
• Knowledge of the real estate and residential property market.
• Good negotiation, persuasion, and customer-handling abilities.
• Familiarity with CRM software and lead management systems.
• Proficiency in MS Excel and basic computer applications.
• Ability to manage multiple leads and meet targets.
• Strong interpersonal skills and a customer-oriented approach.

Educational Qualification

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• Relevant experience in real estate pre-sales is preferred.

Experience

• 34 years of experience in pre-sales, telecalling, lead management, or customer relationship management.
• Candidates with residential real estate project experience will be preferred.

Key Performance Indicators (KPIs)

• Number of leads contacted and qualified.
• Lead follow-up efficiency.
• Number of site visits scheduled.
• Lead-to-site-visit conversion rate.
• CRM data accuracy and timely reporting.
• Achievement of assigned pre-sales targets.