Customer Success

University Living; Dadri; On-site; INR 300,000 - 500,000; Full time

Job summary

University Living is seeking a Customer Support Specialist in Dadri, Uttar Pradesh. In this role, you will address inquiries from prospective students, provide ongoing support to current residents, and manage escalated issues effectively. Strong communication skills and proficiency in CRM software are essential. This position requires an empathetic approach to customer interactions and the ability to multitask in a fast-paced environment, contributing to overall customer satisfaction.

Qualifications

• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Empathetic and patient approach to customer interactions.
• Proficiency in CRM software and Microsoft Office.

Responsibilities

• Address inquiries from prospective students and their families.
• Manage ongoing customer support for current residents.
• Handle and resolve escalated issues and complaints.
• Respond to and resolve customer queries related to services.
• Collaborate with sales and operations teams to streamline processes.

Skills

Strong communication skills

Multitasking

Empathy

CRM software proficiency

Microsoft Office proficiency

Job description

• Pre-Sales Support: Address inquiries from prospective students and their families, provide information on accommodation options, and assist with the booking process to facilitate smooth transitions into our properties.
• Post-Sales Assistance: Manage ongoing customer support for current residents, resolving issues related to leases, payments, and accommodation conditions while ensuring high levels of satisfaction.
• Escalation Management: Handle and resolve escalated issues and complaints professionally and efficiently, coordinating with relevant teams to provide timely solutions.
• Customer Query Resolution: Respond to and resolve customer queries related to our services, policies, and procedures, maintaining detailed records and ensuring clarity and accuracy in communications.
• Operational Support: Collaborate with sales and operations teams to streamline processes, identify recurring issues, and contribute to enhancing the overall customer experience.

Requirements

1. Strong communication skills, both written and verbal.

2. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

3. Empathetic and patient approach to customer interactions.

4. Proficiency in CRM software and Microsoft Office