Sales Director - Call Centre

Elitez Recruitment Services Private Limited; Mumbai; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Elitez Recruitment Services Private Limited is seeking a strategic Sales Director (Call Center) to establish and grow our Mumbai operations. The role focuses on leading a high-volume outbound tele-sales team and driving sales targets in a dynamic startup environment.

You will develop procedures, set KPIs, create call scripts, analyze data, coach staff, and ensure quality across the center while delivering daily sales reports and maintaining customer satisfaction.

Qualifications

• 8+ years in Tele-Sales (Outbound).
• Experience managing teams of 50+ members.
• Fluent English communication.
• Strong coaching and leadership skills.
• Data-driven with strong reporting skills.
• Experience in startup environments preferred.

Responsibilities

• Manage daily call center operations to meet sales targets.
• Develop procedures and KPIs for the sales team.
• Create call scripts and promotions to engage customers.
• Analyze sales data to improve efficiency and satisfaction.
• Monitor calls to ensure quality and track performance.
• Review staff performance and plan coaching sessions.
• Prepare daily sales reports and motivate staff.

Skills

Leadership

Team Management

Call Center Ops

Data-Driven

Coaching

English Proficiency

Job description

We are seeking a highly strategic and motivated Sales Director (Call Center) with regional expertise to establish and successfully grow our call center operations in Mumbai, India.

We create and sell beauty-related and pharmaceutical products through our ecommerce platforms.

Responsibilities

• Managing the daily operation of the call center to meet sales targets and in line with the Company's objectives and strategies:
• Develop procedures and policies for the sales team to ensure target achievement.
• Set key performance indicators (KPIs) for the team to meet sales targets.
• Create effective call scripts and sales promotions to attract and engage customers.
• Analyze sales data to improve processes, ensure proper resource allocation, and maximize efficiency and customer satisfaction.
• Monitor random calls to enhance quality, minimize errors, and track operational performance.
• Ensure all relevant communications and data are updated and recorded accurately.
• Review staff performance, identify coaching needs, and plan coaching sessions.
• Handle the most complex customer complaints or inquiries.
• Support subordinates in resolving difficult issues and provide appropriate directions.
• Evaluate staff on KPIs at year-end and set new KPIs for the following year.
• Prepare daily sales reports.
• Motivate and retain staff.

Requirements

• 8+ years in Tele-Sales (Outbound)
• Young, fast action, dynamic & professional in actions;
• Proficient in English with 6 years of experience in a similar position, managing teams of 50 or more members.
• Strong coaching and leadership skills, with the ability to motivate employees and communicate effectively at all organizational levels.
• Experience in team management systems, with strong analytical thinking and a data-driven approach to evaluation.
• Highly responsible towards sales task
• Familiarity with a startup environment and strong reporting skills are preferred.