Sales Director Call Center E Commerce / Direct Sales Thane

Elitez Recruitment services Private; Thane; On-site; INR 2,000,000 - 2,400,000; Full time

Job summary

Elitez Recruitment services Private is seeking a Sales Director for Call Center (Outbound Telesales) to lead our on-site telesales operations in Thane. The role requires 8+ years of experience, with a track record of managing large teams and delivering revenue growth.

The position focuses on scaling the outbound telesales function from 80+ to 150+ agents by 2026, building robust processes, and driving performance across a fast-paced environment. This is an on-site role in Mumbai/Thane.

Qualifications

• 8+ years of experience in telesales or call center operations.
• Minimum 6 years in managing large sales teams.
• Strong outbound sales and KPI management experience.

Responsibilities

• Manage daily outbound telesales operations to hit targets.
• Drive sales performance and improve productivity and conversion rates.
• Develop SOPs, sales processes, and KPI frameworks.
• Lead hiring, coaching, training, and retention initiatives.
• Monitor call quality and operational performance.
• Analyze sales reports and compute key metrics.
• Handle escalations and support team performance management.
• Collaborate with leadership on growth and expansion strategies.

Skills

Telesales

Call center operations

Team leadership

KPI management

Sales analytics

Process development

Hiring & coaching

Job description

Sales Director Call Center (Outbound Telesales)

Location: Thane, Mumbai

Work Mode: 100% On-site

Experience Required: 8+ Years

About the Company

We are hiring for a rapidly growing international direct sales and e-commerce organization specializing in beauty, wellness, and pharmaceutical products. The company has a strong presence across South-East Asia and is expanding rapidly in India, Europe, and the Middle East.

Role Overview

We are looking for a agile and result-oriented Sales Director to lead and scale outbound telesales operations in India. The current telesales team size is 80+ employees, with plans to expand to 150+ employees by the end of 2026.

The ideal candidate should have robust experience managing large outbound sales teams, driving revenue growth, improving conversions, and building high-performing telesales operations.

Key Responsibilities

• Manage daily outbound telesales operations to achieve business targets
• Drive sales performance, productivity, and conversion improvements
• Develop SOPs, sales processes, and KPI frameworks
• Lead hiring, coaching, training, and retention initiatives
• Monitor call quality and operational performance
• Analyze sales reports and operational metrics
• Handle escalations and support team performance management
• Collaborate with leadership on growth and expansion strategies

Required Skills & Experience

• 8+ years of experience in telesales / call center operations
• Minimum 6 years managing large sales teams (50150+ members)
• Solid outbound sales and KPI management experience
• Experience in team scaling, coaching, and performance management
• Strong analytical and reporting skills
• Excellent communication and leadership skills
• Experience in E-commerce, Insurance, BPO, EdTech, Direct Sales, Wellness, or Consumer Products preferred
• Comfortable working in a fast-paced environment

Preferred Candidate Background

• Insurance Telesales
• BPO / Contact Center Sales
• EdTech Inside Sales
• Direct Selling / MLM
• E-commerce / D2C
• Consumer Product Sales
• Wellness & Beauty Products

Compensation: 2,000,000.00 - 2,400,000.00 per year

Work Location: In person