Sales Development Representative

PitchKraft; Mumbai; Remote; INR 500,000 - 900,000; Full time

Job summary

Serviceji is seeking a Sales Development Representative (SDR) to identify and qualify prospective customers through outbound outreach, inbound follow-up, and targeted research. The SDR will schedule product demos, maintain CRM records, and collaborate with sales and marketing to improve outreach effectiveness.

Ideal candidates have 3–4 years of SDR/BDR experience, strong communication, and the ability to work remotely in a fast-paced environment.

Qualifications

• 3–4 years of experience in SDR, BDR, Inside Sales or similar outbound role.

Responsibilities

• Identify and qualify prospective customers through outbound outreach, inbound follow-up and targeted research.

Skills

SDR experience

B2B prospecting

LinkedIn outreach

CRM proficiency

Communication skills

Independent work

Education

Bachelor's degree or equivalent

Tools

CRM systems

Sales engagement tools

Email outreach tools

Job description

We are looking for a Sales Development Representative (SDR) who can do more than just prospect and book meetings.

The ideal candidate is a self-starter, problem solver and idea generator who understands that successful sales development requires experimentation, creativity and continuous improvement.

You will be responsible for identifying the right prospects, initiating meaningful conversations, creating new outreach strategies and finding innovative ways to generate qualified opportunities for the sales team.

Role Description

This is a remote, contract role for a Sales Development Representative at Serviceji. The Sales Development Representative will identify and qualify prospective customers through outbound outreach, inbound lead follow-up, and targeted research. This role includes conducting discovery calls, understanding customer pain points, and positioning Serviceji’s solutions to meet their needs. The representative will schedule and coordinate product demos for the sales team, maintain accurate records in the CRM, and support campaign execution with timely follow-ups. Day-to-day work involves collaborating closely with sales and marketing, sharing feedback from prospects, and continuously refining outreach approaches to improve conversion rates.

Key Responsibilities

Sales Development Representative (SDR)

Experience: 3–4 Years

Location: [Remote]

Employment Type: Full-time

• Identify and research high-potential prospects and target accounts.
• Build and manage prospect lists using LinkedIn, databases, industry research, events and other relevant channels.
• Execute outbound campaigns through email, LinkedIn, calls and other creative approaches.
• Personalise outreach based on the prospect's industry, business needs and role.
• Qualify prospects and understand their business challenges before scheduling meetings.
• Work closely with the Sales and Marketing teams to create effective lead-generation strategies.
• Experiment with new prospecting channels, messaging and outreach techniques.
• Track campaign performance and continuously improve conversion rates.
• Maintain accurate prospect and activity information in the CRM.
• Research competitors, industries and market trends to identify new opportunities.
• Participate in brainstorming sessions and proactively suggest new ideas to improve the SDR process.
• Take ownership of targets while also contributing ideas beyond the defined responsibilities.

What We Are Looking For

• 3–4 years of experience in SDR, BDR, Inside Sales, Business Development or a similar outbound sales role In International zones
• Strong understanding of B2B prospecting and outbound International sales.
• Excellent communication, interpersonal and relationship-building skills.
• Experience with LinkedIn, CRM systems, email outreach and sales prospecting tools.
• Ability to research and identify the right decision-makers within organisations.
• Strong follow-up and objection-handling skills.
• Good understanding of sales funnels and lead qualification.
• Ability to work independently and take ownership of outcomes.

Qualifications

• Inside Sales and Lead Generation skills, with experience identifying, qualifying, and nurturing prospects.
• Sales and Business Development skills, including pipeline building, opportunity creation, and supporting deal progression.
• Strong Communication skills, both written and verbal, for high-quality outreach and clear stakeholder interaction.
• Familiarity with CRM tools and sales engagement platforms; ability to manage and update prospect data accurately.
• Comfort working in a remote, fast-paced, technology-driven environment with minimal supervision.
• Proven ability to meet or exceed activity and performance targets in a sales or SDR role.
• Understanding of B2B SaaS or marketing technology is a plus; prior experience with AI or martech solutions is beneficial.
• Relevant education or equivalent practical experience in sales, business, marketing, or a related field.