Sales Coordinator / Back office Executive

Contactx Resource Management; Navi Mumbai; On-site; INR 180,000 - 320,000; Full time

Job summary

Contactx Resource Management in Navi Mumbai, India, is seeking a Sales Coordinator / Sales Back Office Executive to support the sales team with order processing, documentation, customer coordination, quotations, MIS, and day-to-day sales administration.

The role involves coordinating with sales, production, dispatch, and accounts; handling customer inquiries, quotations and orders; preparing invoices and delivery documents; maintaining ERP/CRM data, order trackers, and customer databases; and

Qualifications

• Experience in a manufacturing or engineering company preferred.

Responsibilities

• Coordinate with the sales team, customers, production, dispatch, purchase and accounts departments.
• Handle customer enquiries, quotations, sales orders and order processing.
• Prepare and maintain quotations, invoices, delivery documents and other sales-related documentation.
• Follow up with internal teams for order status, production, dispatch and delivery schedules.
• Coordinate with customers regarding order updates, delivery timelines and documentation.
• Maintain sales MIS, order trackers, customer databases and reports.
• Update customer and order details in ERP/CRM systems.
• Follow up on pending orders, payments and other customer requirements.
• Assist the sales team in preparing presentations, reports and commercial documents.
• Maintain proper records of enquiries, quotations, orders and customer communications.
• Provide administrative and back-office support to the sales team.

Job description

We are looking for a Sales Coordinator Sales Back Office Executive to support the sales team with order processing, documentation, customer coordination, quotations, MIS, and day-to-day sales administration. Candidates with experience in a manufacturing or engineering company will be preferred.

Key Responsibilities

• Coordinate with the sales team, customers, production, dispatch, purchase and accounts departments.
• Handle customer enquiries, quotations, sales orders and order processing.
• Prepare and maintain quotations, invoices, delivery documents and other sales-related documentation.
• Follow up with internal teams for order status, production, dispatch and delivery schedules.
• Coordinate with customers regarding order updates, delivery timelines and documentation.
• Maintain sales MIS, order trackers, customer databases and reports.
• Update customer and order details in ERP/CRM systems.
• Follow up on pending orders, payments and other customer requirements.
• Assist the sales team in preparing presentations, reports and commercial documents.
• Maintain proper records of enquiries, quotations, orders and customer communications.
• Provide administrative and back-office support to the sales team.