Sales Coordinator

Knoldus; Hyderabad; On-site; INR 350,000 - 500,000; Full time

Job summary

Knoldus in Hyderabad, India, seeks a Sales Coordinator to manage purchase orders, quotes, and order releases for parts shipments across multiple retailers. The role involves interfacing with the account team, updating shipment statuses, and handling returns and invoicing with a strong focus on customer satisfaction.

Candidates should be organized, with excellent communication skills and proficiency in Navision, Word, Excel, Outlook, and CRM.

Qualifications

• Confidentiality and professional demeanor are essential.
• Strong telephone and email communication with internal/external contacts.
• Well organized with attention to detail and ability to multi-task.

Responsibilities

• Process new customer purchase orders using the order processing system.
• Prepare and process sales quotes for parts shipments on request.
• Release product orders to meet customer delivery dates.
• Interface with the account team to review shipping accuracy.
• Provide updates on order status or delays to customers.
• Process returns labels and RMAs for unused products.
• Attach documents and process sales orders for invoicing.
• Respond promptly to emails and phone calls to improve customer satisfaction.

Skills

Confidentiality

Professional demeanour

Own all tasks

Team player

Effective communication

Organization

Attention to detail

Multi-tasking

Tools

Navision

Word

Excel

Outlook

CRM

Job description

We are a Microsoft Gold Partner and a Great Place to Work-certified company. \"Happy Team Members, Happy Clients\" is a principle we hold dear. We are an international IT consulting and software services firm committed to providing. Cutting-edge services and products that satisfy our clients' global needs. Our company was established in 2005, and since then we've expanded our team by including more than 350+ Talented skilled software professionals. Our clients come from the United States, Canada, Europe, Australia, the Middle East, and India, and we create and design IT solutions for them. If you need any more details, you can get them at https://www.beyondkey.com/about.

Role Summary

The role of the sales Coordinator is to process purchase orders/work orders for parts shipments (Reorders) for multiple retailers, update customer portals as required.

Essential Job Functions

• Process new customer purchase orders using the company’s order processing system
• Prepare and process sales quotes for parts shipments if customer’s request
• Release product orders to meet customer requested delivery dates
• Interface with the account team to review accuracy of parts shipping
• Update customer and/or account team with order shipping status or shipment delays
• Process returns labels and RMA’s for unused product
• Attach required documents and process sales orders for invoicing
• Contribute to overall customer satisfaction by promptly answering emails and phone calls

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Uncompromised approach to and respect for confidentiality.
• Professional demeanor on telephone and through email with corporate and warehouse location contacts and with all external customers.
• Own all assigned tasks
• Welcoming, positive, and inclusive attitude.
• Ability to communicate with, and work effectively through other people at all levels of the company
• Highly organized, detail-oriented, and great follow-up and follow-through skills.
• Computer skills, including software used in this office (Navision, Word, Excel, Outlook, CRM).
• Ability to multi-task and prioritize effectively without continuous supervision

Education And/Or Experience

• 1 year prior related sales support experience
• Experience in a technical or manufacturing environment is highly desirable.

Language Skills

Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to all team members and levels within the organization.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Other Skills And Abilities

• Exemplify excellence in professionalism in all aspects of day-to-day duties and responsibilities
• Communicate warmth, understanding and helpfulness when interacting with all internal and external contacts
• Highly self-aware and open to learning about personal effectiveness in the workplace and on teams
• Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of client.
• Respect for lines of communication and internal protocols
• Constantly strive to improve performance, effectiveness of the Sales team, and ultimately the company