Sales Coordinator

Sagar Ghar Sansar; Patna; On-site; INR 250,000 - 400,000; Full time

Job summary

Sagar Ghar Sansar in Patna is seeking a dedicated Sales Coordinator to manage orders end-to-end, coordinating with sales teams, distributors and customers to ensure timely delivery and accurate documentation.

Responsibilities include order processing, pricing checks, invoicing and ongoing customer communication; proficiency in MS Excel and ERP/CRM systems is essential for maintaining databases and generating regular sales reports.

Qualifications

• Strong communication and interpersonal skills.
• Excellent follow-up and coordination abilities.
• Basic knowledge of ERP/CRM software.
• Good numerical and analytical skills.
• Ability to manage multiple orders and priorities.
• Strong attention to detail.

Responsibilities

• Coordinate with Sales Executives, distributors, dealers and customers.
• Track sales orders from booking to dispatch and delivery.
• Ensure timely communication of order status.
• Coordinate with production, dispatch, logistics, accounts and stores.
• Receive and process customer orders.
• Verify product, quantity, pricing and delivery requirements.
• Prepare sales orders, invoices and dispatch-related documents.
• Follow up on pending and delayed orders.
• Handle customer queries related to orders, pricing and delivery.
• Maintain regular communication with customers.
• Coordinate resolution of customer complaints with relevant departments.
• Maintain customer and distributor databases.
• Prepare daily, weekly and monthly sales reports.
• Maintain sales MIS and order tracking reports.
• Monitor sales targets versus actual achievement.
• Track pending orders, outstanding payments and dispatch status.
• Coordinate with Accounts for billing and payment status.
• Coordinate with Production for product availability.
• Coordinate with Logistics for shipment and delivery.
• Escalate delays or issues to the Sales Manager.
• Maintain accurate sales records and documents.
• Update ERP/CRM/software systems regularly.
• Prepare sales summaries and management reports.
• Maintain distributor/dealer-wise sales data.

Skills

Sales Coordination

Order Management

Customer Management

Sales Reporting

Internal Coordination

Documentation & MIS

Communication

Follow-up

MS Excel

Word

PowerPoint

ERP/CRM Knowledge

Numerical & Analytical

Multitasking

Attention to Detail

Problem Solving

Tools

MS Excel

Word

PowerPoint

Job description

Role & responsibilities

Key Responsibilities

1. Sales Coordination
   • Coordinate with Sales Executives, distributors, dealers and customers.
   • Track sales orders from booking to dispatch and delivery.
   • Ensure timely communication of order status.
   • Coordinate with production, dispatch, logistics, accounts and stores.
2. Order Management
   • Receive and process customer orders.
   • Verify product, quantity, pricing, discounts and delivery requirements.
   • Prepare sales orders, invoices and dispatch-related documents.
   • Follow up on pending and delayed orders.
3. Customer Management
   • Handle customer queries related to orders, pricing and delivery.
   • Maintain regular communication with customers.
   • Coordinate resolution of customer complaints with relevant departments.
   • Maintain customer and distributor databases.
4. Sales Reporting
   • Prepare daily, weekly and monthly sales reports.
   • Maintain sales MIS and order tracking reports.
   • Monitor sales targets versus actual achievement.
   • Track pending orders, outstanding payments and dispatch status.
5. Internal Coordination
   • Coordinate with Accounts for billing and payment status.
   • Coordinate with Production for product availability.
   • Coordinate with Logistics for shipment and delivery.
   • Escalate delays or issues to the Sales Manager.
6. Documentation & MIS
   • Maintain accurate sales records and documents.
   • Update ERP/CRM/software systems regularly.
   • Prepare sales summaries and management reports.
   • Maintain distributor/dealer-wise sales data.

Required Skills

• Good communication and interpersonal skills.
• Strong follow-up and coordination ability.
• Good knowledge of MS Excel, Word and PowerPoint.
• Basic knowledge of ERP/CRM software.
• Good numerical and analytical skills.
• Ability to manage multiple orders and priorities.
• Strong attention to detail.
• Problem-solving and customer-handling skills.