Sales Consultant

Machan Resorts LLP; Maharashtra; On-site; INR 290,000 - 446,000; Full time

Benefits offered by this job

Incentives based on bookings

Medical insurance

Paid leave

Staff stay discounts

Job summary

Machan Resorts LLP is seeking dynamic, sales-focused individuals for our Reservations & Sales team in Mumbai. You will handle inquiries via calls, WhatsApp, email and chats, convert them into bookings, and maintain CRM records to ensure guest satisfaction.

Freshers with excellent English and strong communication are welcome, with incentives linked to bookings and revenue performance. Medical insurance, PF/ESIC where applicable, and staff stay discounts are offered.

Qualifications

• Minimum 2 years of experience in sales, customer service, reservations, hospitality, travel or luxury retail.
• Freshers with exceptional communication skills may apply.
• Excellent spoken English and strong interpersonal skills are mandatory.
• Strong sales and persuasion skills are essential.
• Comfortable working with targets and incentives.
• Proficiency with CRM tools and MS Office is preferred.

Responsibilities

• Handle inbound and outbound reservation inquiries via calls, WhatsApp, email, and chats.
• Understand guest requirements and recommend suitable stay experiences.
• Convert inquiries into bookings while achieving sales targets.
• Handle guest objections confidently and professionally.
• Maintain accurate guest and booking information in CRM systems.
• Coordinate with internal teams to ensure seamless guest experiences.
• Stay updated on room categories, pricing, offers, and reservation procedures.
• Deliver excellent customer service throughout the guest journey.

Skills

Sales

Customer service

Communication

Interpersonal skills

Tools

CRM tools

MS Office

Job description

Machan Resorts is a luxury hospitality brand known for creating unique nature-led guest experiences. We are looking for dynamic, confident, and sales-focused individuals to join our Reservations & Sales team and help convert guest inquiries into memorable stays.

If you enjoy speaking with people, building relationships, and delivering exceptional customer experiences, we would love to hear from you.

Key Responsibilities

• Handle inbound and outbound reservation inquiries via calls, WhatsApp, email, and chats
• Understand guest requirements and recommend suitable stay experiences
• Convert inquiries into confirmed bookings while achieving sales targets
• Handle guest objections confidently and professionally
• Maintain accurate guest and booking information in CRM systems
• Coordinate with internal teams to ensure seamless guest experiences
• Stay updated on room categories, pricing, offers, and reservation procedures
• Deliver excellent customer service throughout the guest journey

Preferred Candidate Profile

• Minimum 2 years of experience in sales, customer service, reservations, hospitality, travel, luxury retail, or international BPO voice processes
• Freshers with exceptional communication skills may also apply
• Excellent spoken English and interpersonal skills are mandatory
• Strong sales and persuasion skills
• Comfortable working with targets and incentives
• Ability to multitask in a structured, fast-paced environment
• Familiarity with CRM tools and MS Office is preferred

What We Offer

• Attractive monthly incentives based on bookings and revenue performance
• Structured growth path:
• Professional and supportive work environment
• Learning and training opportunities
• Medical insurance and statutory benefits (PF/ESIC where applicable)
• Paid leave benefits
• Staff stay benefits and discounts across properties

Location

Hubtown Solaris One, Andheri (East), Mumbai – 400069

If you are passionate about hospitality, guest interactions, and sales, we would love to connect with you.