Reservation Sales Associate - Luxury Hotel Segment

Praxis Services; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Air conditioned cab transportation

Job summary

Praxis Services in Gurgaon is seeking a Reservations Sales Associate to deliver memorable guest experiences. You will handle calls and emails, provide information, and guide guests to the best options.

The role requires strong English communication, sales skills, and a customer-service mindset. Shift rotations and transport facilities are provided.

Qualifications

• Graduation in any stream, Hotel Management preferred.
• Strong English communication, written and spoken.
• Excellent guest service and sales orientation.
• Willingness to work in a 24x7 rotating schedule.

Responsibilities

• Handle reservations by answering calls and emails, providing details.
• Describe hotel facilities to guests and tailor recommendations.
• Coordinate with departments to ensure guest requests are met.
• Listen to guest needs and ensure suitable accommodations.
• Address guest grievances promptly and effectively.
• Identify improvement opportunities to raise service quality.
• Maintain up-to-date reservation reports.

Skills

Customer service

English communication

Sales skills

Multitasking

MS Office

Education

Graduation in any stream, Hotel Management preferably

Tools

MS Office

Job description

About Praxis Services

Join the Leader and Domain Expert in Customer Service South Asia

Praxis is a leading Business Process Management company managing reservations. It provides Reservations Services, Revenue Management & online Sales for leading hotel chains & boutique hotels in India & overseas. Some of the hotels managed by Praxis are members of affiliations such as Relais & Chateaux, Leading Hotels of the World (LHW), Small Luxury Hotels (SLH), Preferred Hotels etc.

Job Description:

• A reservations sales associate position is responsible for ensuring a positive and memorable experience for guests.


• Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers.


• Describing different facilities and services depending on the needs of the callers and their interests.


• Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.


• Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.


• Listening attentively to guests grievances and taking prompt action to address and resolve them


• Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities.


• Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.

Skills Required:

• A natural tendency to help people, a willingness to learn and improve, and diplomacy.


• Ability to communicate effectively in English language for both written and spoken purposes.


• Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers.


• Computer skills, organizational abilities and multitasking capabilities.


• Basic cognitive and analytical skills.


• General awareness is a desirable attribute.


• Willingness to work in a 24x7 environment and rotational week offs


• Proficient in MS Office (Word, Excel, Outlook, PowerPoint)

Education:

• Graduation in any stream, Hotel Management preferably.

Salary & related perquisites:

• Best as per industry standards


• Transport- Air conditioned cabs for staff members from residence to office and back.

Work Hours:

• Shift timings for 24 X7 operations


• 0800 A.M. 05:00 P.M.


• 11:00 A.M. 08:00 P.M.


• 02:00 P.M. 11:00 P.M.


• 11:00 P.M. 08:00 A.M. (For Male members only)

Location:

Vatika Business Centre - Vatika Business Park, First Floor, Block Two, Sector 49, Sohna Road, Gurgaon- 122018