Sales Executive Resort Room Reservations and Guest Relations

Eshi Resorts, Bhimashankar; Pune District; Hybrid; INR 180,000 - 240,000; Full time

Job summary

Eshi Resorts, Bhimashankar, invites fresh hotel management trainees from reputed 4-star, 5-star or 7-star hotels to apply. Ideal candidates have training or experience in hotel reservations, front office, guest relations, hospitality sales or customer service and excellent communication in English, Hindi and Marathi.

The role focuses on handling enquiries, converting them into bookings, and meeting booking and revenue targets.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent communication skills in English, Hindi and Marathi.
• Willingness to work with booking and revenue targets.
• Freshers with relevant hotel management training may apply.
• Smart, presentable, energetic and customer-focused personality.
• Should be comfortable handling WhatsApp, email, telephone enquiries and follow-up calls.

Responsibilities

• Convert enquiries into confirmed room bookings.
• Handle customer communications via WhatsApp, email and phone.
• Assist in front office and guest relations tasks.
• Meet booking and revenue targets.

Skills

Communication skills

Customer service

Multilingual

Telephone etiquette

Relationship building

Target-oriented

Negotiation skills

Education

Hotel Management training

Tools

MS Office

Email

WhatsApp

Job description

• Trainees / candidates from 4-star, 5-star and 7-star hotels are highly preferred.
• Candidates with training or experience in hotel reservations, front office, guest relations, hospitality sales or customer service will be preferred.
• Freshers with relevant hotel management training and excellent communication skills may also apply.
• Excellent communication skills in English, Hindi and Marathi.
• Confident and professional telephone etiquette with good convincing and negotiation skills.
• Should be comfortable handling WhatsApp, email, telephone enquiries and follow-up calls.
• Strong customer service and relationship-building skills.
• Ability to convert enquiries into confirmed room bookings.
• Good computer knowledge and basic proficiency in MS Office, email and WhatsApp.
• Smart, presentable, energetic and customer-focused personality.
• Willingness to work with booking and revenue targets.
• Hospitality / Hotel Management qualification or relevant training will be an added advantage.Role & responsibilities

Preferred candidate profile

Hotel Management Trainees | 4-Star Hotels | 5-Star Hotels | 7-Star Hotels | Resort Sales | Front Office | Reservations | Guest Relations | Hospitality Sales

Fresh hotel management trainees from reputed 4-star, 5-star or 7-star hotels are encouraged to apply.

Perks and benefits