Sales Coach

Concentrix; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Concentrix is seeking a Sales Coaching & Development specialist in Bengaluru to lead coaching initiatives across the sales team. You will drive improvements in conversion, revenue metrics, and coaching effectiveness through structured IDPs and targeted development plans.

The role involves side-by-side coaching, call listening, and training delivery, with collaboration across Quality and Operations to enhance sales performance and customer outcomes.

Responsibilities

• Drive improvements in sales conversion, ARR, attachment rates, and other revenue-focused metrics.
• Analyze sales performance trends and identify opportunities for individual and team improvement.
• Conduct regular coaching sessions for low and mid-performing agents.
• Create targeted development plans for agents with sales performance gaps.
• Monitor coaching effectiveness and track performance improvements.
• Deliver structured sales coaching using observation-based feedback.
• Conduct side-by-side coaching, call listening sessions, and live interventions.
• Build and execute Individual Development Plans (IDPs) for identified agents.
• Support new hire nesting and early tenure performance improvement.
• Facilitate refresher training sessions on sales techniques and product knowledge.
• Partner with Quality teams to identify key sales opportunities and behavioral gaps.
• Participate in calibration sessions with Operations and Quality.
• Review call audits and customer interactions to identify coaching opportunities.
• Ensure coaching documentation is maintained and tracked effectively.
• Collaborate with Operations Managers, Team Leaders, Trainers, and Quality teams to drive sales performance initiatives.
• Present performance insights and coaching impact during business reviews.
• Provide recommendations for process improvements impacting sales outcomes.
• Act as a trusted advisor to leadership on sales capability development.
• Prepare weekly and monthly sales coaching dashboards.
• Analyze conversion trends, opportunity losses, and performance drivers.
• Track coaching penetration, effectiveness scores, and agent improvements.
• Present actionable insights and recommendations to leadership teams.

Skills

Sales Coaching

Consultative Selling

Objection Handling

Revenue Optimization

Performance Management

Adult Learning Principles

Call Evaluation and Feedback

Training Delivery

Data Interpretation

Trend Analysis

Root Cause Analysis

Performance Reporting

Action Planning

Strong Communication Skills

Influencing and Coaching

Job description

• Sales Performance Improvement • Drive improvements in sales conversion, ARR, attachment rates, and other revenue-focused metrics.
• Analyze sales performance trends and identify opportunities for individual and team improvement.
• Conduct regular coaching sessions for low and mid-performing agents.
• Create targeted development plans for agents with sales performance gaps.
• Monitor coaching effectiveness and track performance improvements.

Coaching & Development:

• Deliver structured sales coaching using observation-based feedback.
• Conduct side-by-side coaching, call listening sessions, and live interventions.
• Build and execute Individual Development Plans (IDPs) for identified agents.
• Support new hire nesting and early tenure performance improvement.
• Facilitate refresher training sessions on sales techniques and product knowledge.

Quality & Sales Governance:

• Partner with Quality teams to identify key sales opportunities and behavioral gaps.
• Participate in calibration sessions with Operations and Quality.
• Review call audits and customer interactions to identify coaching opportunities.
• Ensure coaching documentation is maintained and tracked effectively.

Stakeholder Management:

• Collaborate with Operations Managers, Team Leaders, Trainers, and Quality teams to drive sales performance initiatives.
• Present performance insights and coaching impact during business reviews.
• Provide recommendations for process improvements impacting sales outcomes.
• Act as a trusted advisor to leadership on sales capability development.

Reporting & Analytics:

• Prepare weekly and monthly sales coaching dashboards.
• Analyze conversion trends, opportunity losses, and performance drivers.
• Track coaching penetration, effectiveness scores, and agent improvements.
• Present actionable insights and recommendations to leadership teams.

Desired Skills:

• Sales Coaching • Consultative Selling
• Objection Handling
• Revenue Optimization
• Performance Management
• Adult Learning Principles
• Call Evaluation and Feedback
• Training Delivery Analytical Skills
• Data Interpretation
• Trend Analysis
• Root Cause Analysis
• Performance Reporting
• Action Planning Behavioral Competencies
• Strong Communication Skills
• Influencing and Coaching AbilityRole & responsibilities

Preferred candidate profile