Sales Coach

Sutherland; Navi Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Sutherland is seeking a Sales Coach in Navi Mumbai to drive coaching at the consultant level, improve sales KPIs, and ensure a strong brand experience. You will work with operations and training teams to deliver focused coaching, track performance, and support new hires during ramp-up.

The role requires 2+ years in sales with coaching or training experience, and a solid grasp of sales metrics, conversion levers, and performance improvement techniques.

Qualifications

• Bachelor's degree preferred; equivalent work experience accepted.
• Minimum 2 years of experience in sales (preferably in a BPO or tech/e-commerce environment).
• At least 1 year of experience as a Sales Coach, Team Lead, or Trainer in a sales-driven campaign.
• Strong understanding of sales metrics, conversion levers, and performance improvement techniques.
• Excellent communication, interpersonal, and presentation skills.

Responsibilities

• Conduct regular coaching sessions with consultants to improve sales KPIs and customer experience.
• Analyze individual and team performance metrics to identify gaps and create targeted action plans.
• Partner with Service Delivery and Quality teams to ensure alignment on KPIs, coaching priorities, and behavior reinforcement.
• Deliver sales training refreshers, product updates, and best practice sessions focused on products and solutions.
• Support new hire nesting and ramp-up through guided coaching and performance monitoring.
• Provide ongoing feedback and recognition to reinforce positive behaviors and celebrate success.
• Maintain accurate coaching logs, progress reports, and performance tracking for assigned teams.

Skills

Coaching

Sales metrics

Communication

Presentation skills

Performance analysis

Team leadership

Education

Bachelor's degree

Job description

The Sales Coach plays a key role in driving sales excellence and performance improvement within the team. This role focuses on enhancing the sales capabilities of consultants through consistent coaching, skill development, performance analysis, and collaboration with operations and training teams. The Sales Coach ensures that every consultant delivers the brand experience while achieving and exceeding sales goals.

Role & responsibilities

Key Responsibilities:

• Conduct regular coaching sessions with consultants to improve sales KPIsand customer experience.
• Analyze individual and team performance metrics to identify gaps and create targeted action plans.
• Partner with Service Deliveryand Quality teams to ensure alignment on KPIs, coaching priorities, and behavior reinforcement.
• Deliver sales training refreshers, product updates, and best practice sessions focused on products and solutions.
• Support new hire nesting and ramp-up through guided coaching and performance monitoring.
• Provide ongoing feedback and recognition to reinforce positive behaviors and celebrate success.
• Maintain accurate coaching logs, progress reports, and performance tracking for assigned teams.

Preferred candidate profile

• Bachelors degree preferred; equivalent work experience accepted.
• Minimum2 years of experience in sales(preferably in a BPO or tech/e-commerce environment).
• At least1 year of experience as a Sales Coach, Team Lead, or Trainerin a sales-driven campaign.
• Strong understanding of sales metrics, conversion levers, and performance improvement techniques.
• Excellent communication, interpersonal, and presentation skills.