Sales Coach

LTM; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

LTM in Hyderabad is seeking a Sales Coach to elevate frontline sales performance through data-driven coaching and structured methodologies. You will conduct 1:1 and group sessions, analyze interactions, and use AI-driven insights to drive KPI improvements.

Experience in sales or coaching (3–5+ years) and a Bachelor’s degree are preferred. Knowledge of Microsoft Azure and M365, and familiarity with Microsoft sales methodologies, will help you succeed.

Qualifications

• Coaching and mentoring in sales environments.
• Ability to analyze performance data and interactions.
• Excellent communication and interpersonal skills.
• Experience driving behavioral change in teams.

Responsibilities

• Deliver 1:1 and group coaching sessions for sales advocates
• Analyze call/chat interactions and provide actionable feedback
• Use AI-driven insights and performance metrics to guide coaching
• Develop improvement plans and monitor advocate progress
• Drive consistency in sales quality and customer experience
• Identify trends and prioritize coaching focus areas
• Facilitate calibration and knowledge-sharing sessions
• Maintain credibility through ongoing product and sales knowledge
• Support achievement of key sales KPIs

Skills

Coaching

Sales expertise

Analytics

Communication

Behavior change

Education

Bachelor’s degree

Tools

Azure

M365

Quality monitoring tools

Job description

The Sales Coach is responsible for improving sales performance by coaching frontline advocates using data-driven insights and structured methodologies. This role focuses on enhancing sales behaviors, customer interactions, and long-term KPI outcomes through continuous development.

Key Responsibilities

• Deliver 1:1 and group coaching sessions for sales advocates
• Analyze call/chat interactions and provide actionable feedback
• Use AI-driven insights and performance metrics to guide coaching
• Develop improvement plans and monitor advocate progress
• Drive consistency in sales quality and customer experience
• Identify trends and prioritize coaching focus areas
• Facilitate calibration and knowledge-sharing sessions
• Maintain credibility through ongoing product and sales knowledge
• Support achievement of key sales KPIs

Required Skills

• Strong coaching and mentoring capability
• Sales expertise in customer-facing roles
• Analytical skills to interpret performance and interaction data
• Excellent communication and interpersonal skills
• Ability to drive behavioral change

Preferred Skills

• Experience with AI-based quality monitoring tools
• Familiarity with structured coaching methodologies (e.g., SMART goals)
• Experience in IT or cloud sales

Experience Required

• 3–5+ years in sales or coaching roles

Educational Qualifications

• Bachelor’s degree preferred

KPIs

• Improvement in sales performance metrics
• Quality and CSAT scoresCoaching effectiveness (performance uplift)
• KPI progression of assigned advocates

Stakeholder Interaction

• Works closely with team leads, trainers, and sales management
• Aligns coaching plans with business performance goals

Domain Requirements

• Knowledge of Microsoft sales methodologies preferred
• Knowledge of Microsoft Azure & M365 services
• Strong understanding of customer engagement standards