Sales Co Ordinator

Digitide; Delhi; On-site; INR 400,000 - 560,000; Full time

Job summary

Digitide is seeking a Sales Co-ordinator to act as the central hub for sales and customer care within the CLM Domestic BFSI back-office team. The role collaborates with sales, finance, and customer care to streamline order processing, resolve client inquiries, and maintain accurate records.

You will ensure high-quality service delivery, support revenue growth, and uphold our commitment to customer satisfaction while coordinating with cross-functional teams and managing CRM-driven data across

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• Strong verbal and written communication skills in English.
• Proficiency with CRM software and MS Office (Excel, Word, PowerPoint).
• Excellent problem-solving and decision-making abilities.
• Customer-focused mindset with track record of high satisfaction.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Knowledge of BFSI regulatory standards and compliance requirements.

Responsibilities

• Manage end-to-end sales order processing and documentation.
• Serve as the first point of contact for customer inquiries and issue resolution.
• Coordinate with the Customer Care Executive team to provide timely information on products and services.
• Maintain and update client records in the CRM system.
• Prepare daily, weekly, and monthly sales performance reports.
• Liaise with finance and operations to ensure accurate invoicing and delivery schedules.
• Monitor compliance with BFSI regulatory requirements and internal policies.
• Identify and communicate process improvement opportunities to senior management.
• Assist in onboarding new clients and setting up their accounts.
• Support the back-office team in handling high-volume transaction volumes during peak periods.

Skills

英文沟通能力

Problem-solving

Multitasking

Detail-oriented

Cross-department collaboration

Customer-focused

Regulatory knowledge (BFSI)

Education

Bachelor's degree in Business or Finance

Tools

CRM software

MS Office (Excel, Word, PowerPoint)

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Sales Co‑ordinator will act as the central hub for sales and customer care operations within the CLM Domestic BFSI back‑office team. You will collaborate with sales, finance, and customer care executives to streamline order processing, resolve client inquiries, and maintain accurate records. This role ensures high‑quality service delivery, supports revenue growth, and upholds Digitide Solutions' commitment to customer satisfaction.

Responsibilities

• Manage end‑to‑end sales order processing and documentation.
• Serve as the first point of contact for customer inquiries and issue resolution.
• Coordinate with the Customer Care Executive team to provide timely information on products and services.
• Maintain and update client records in the CRM system.
• Prepare daily, weekly, and monthly sales performance reports.
• Liaise with finance and operations to ensure accurate invoicing and delivery schedules.
• Monitor compliance with BFSI regulatory requirements and internal policies.
• Identify and communicate process improvement opportunities to senior management.
• Assist in onboarding new clients and setting up their accounts.
• Support the back‑office team in handling high‑volume transaction volumes during peak periods.

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• Minimum 2 years of experience in sales coordination, back‑office, or customer care within BFSI.
• Strong verbal and written communication skills in English.
• Proficiency with CRM software and MS Office (Excel, Word, PowerPoint).
• Excellent problem‑solving and decision‑making abilities.
• Customer‑focused mindset with a track record of maintaining high satisfaction levels.
• Ability to multitask and prioritize in a fast‑paced environment.
• Attention to detail and strong organizational skills.
• Knowledge of BFSI regulatory standards and compliance requirements.
• Team player with the ability to collaborate across departments.

Job Info

• Job Identification 271519
• Job Category Customer Support/Operations | BPM