Operations Executive

Digitide; Mumbai; On-site; INR 450,000 - 750,000; Full time

Job summary

Digitide, a global provider of AI-led digital solutions, seeks an Operations Executive to bolster back-office operations for the CLM Domestic BFSI team in Mumbai. The role centers on optimizing processes, managing resources, and ensuring seamless customer experiences.

The ideal candidate will have a strategic mindset, 3+ years in BFSI operations, and strong leadership, analytical, and communication skills to drive performance and regulatory compliance.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in a similar operations role, preferably in the BFSI industry.
• Strong leadership and team management skills with the ability to motivate and inspire.
• Excellent organizational and time management abilities, with a focus on attention to detail.
• Proficiency in using MS Office and other relevant software for data analysis and reporting.
• Ability to work independently and make sound decisions with minimal supervision.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Flexibility to adapt to changing priorities and a fast-paced work environment.
• Willingness to continuously learn and stay updated with industry developments.

Responsibilities

• Oversee daily back-office operations and ensure smooth workflow.
• Implement and monitor efficient processes to enhance productivity.
• Manage and allocate resources effectively to meet operational goals.
• Collaborate with the customer care team to resolve complex issues.
• Conduct regular performance reviews and provide constructive feedback.
• Stay updated with industry trends and best practices in BFSI.
• Develop and maintain strong relationships with internal stakeholders.
• Ensure compliance with regulatory standards and company policies.
• Analyze and interpret data to identify areas for improvement.
• Support the team in achieving operational excellence and customer satisfaction.

Skills

Leadership

Communication

Analytical thinking

Team management

MS Office

Customer-centric

Education

Bachelor's degree in Business Administration/Operations Management

Tools

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Operations Executive, you will play a vital role in our back-office operations, supporting the CLM Domestic BFSI team. Your primary focus will be on optimizing processes, managing resources, and ensuring a seamless customer experience. This role requires a strategic mindset and the ability to adapt to the dynamic nature of the BFSI industry.

Responsibilities

• Oversee daily back-office operations and ensure smooth workflow.
• Implement and monitor efficient processes to enhance productivity.
• Manage and allocate resources effectively to meet operational goals.
• Collaborate with the customer care team to resolve complex issues.
• Conduct regular performance reviews and provide constructive feedback.
• Stay updated with industry trends and best practices in BFSI.
• Develop and maintain strong relationships with internal stakeholders.
• Ensure compliance with regulatory standards and company policies.
• Analyze and interpret data to identify areas for improvement.
• Support the team in achieving operational excellence and customer satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in a similar operations role, preferably in the BFSI industry.
• Strong leadership and team management skills with the ability to motivate and inspire.
• Excellent organizational and time management abilities, with a focus on attention to detail.
• Proficiency in using MS Office and other relevant software for data analysis and reporting.
• Ability to work independently and make sound decisions with minimal supervision.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Flexibility to adapt to changing priorities and a fast-paced work environment.
• Willingness to continuously learn and stay updated with industry developments.

Job Info

• Job Identification 271318
• Job Category Customer Support/Operations | BPM