Executive

Digitide; Udaipur District; On-site; INR 320,000 - 520,000; Full time

Job summary

Digitide, a global AI-led digital solutions company, is seeking an Executive to join the CLM Domestic BFSI team. You will be the first point of contact for customers, delivering courteous service, resolving inquiries, and supporting a seamless back-office experience.

The ideal candidate has a high school diploma, 1–2 years in customer service, strong communication and CRM skills, and a proactive approach to problem-solving.

Qualifications

• High school diploma or equivalent.
• 1–2 years in customer service or support, preferably back-office.
• Excellent verbal and written communication.
• Strong problem-solving and analytical skills with a customer-centric approach.
• Ability to work independently and multitask.
• Proficiency with CRM systems and other relevant software.
• Proactive, solution-oriented mindset with continuous improvement.
• Willingness to learn and stay updated with industry trends.
• Basic knowledge of data protection and privacy regulations preferred.
• Positive attitude and passion for delivering exceptional customer experiences.

Responsibilities

• Handle customer inquiries with accurate, timely responses.
• Resolve customer issues and complaints to a satisfactory resolution.
• Maintain understanding of products and services to offer informed guidance.
• Build and maintain positive relationships with customers.
• Collaborate with cross-functional teams to ensure a seamless customer journey.
• Document and elevate complex or sensitive customer issues as needed.
• Ensure compliance with company policies and procedures in all customer interactions.
• Provide regular feedback and insights on customer trends and preferences.
• Assist in developing and implementing customer service best practices.
• Uphold the company's values and brand image in all customer engagements.

Skills

Communication skills

Problem-solving

CRM proficiency

Customer-centric

Education

High school diploma

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Executive in the CLM Domestic BFSI team, you will play a vital role in our back-office operations. Your primary focus will be on delivering exceptional customer service and support, ensuring a positive and efficient experience for our clients. You will be the first point of contact for customers, handling inquiries, providing information, and resolving issues with a high level of professionalism and empathy.

Responsibilities

• Handle customer inquiries and provide accurate, timely responses.
• Resolve customer issues and complaints, ensuring a satisfactory resolution.
• Maintain a thorough understanding of our products and services to offer informed guidance.
• Build and maintain positive relationships with customers, fostering trust and loyalty.
• Collaborate with cross-functional teams to ensure a seamless customer journey.
• Document and elevate complex or sensitive customer issues as needed.
• Ensure compliance with company policies and procedures in all customer interactions.
• Provide regular feedback and insights on customer trends and preferences.
• Assist in developing and implementing customer service best practices.
• Uphold the company's values and brand image in all customer engagements.

Qualifications

• A high school diploma or equivalent qualification is required.
• 1-2 years of experience in a customer service or support role, preferably in a back-office setting.
• Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• A proactive and solution-oriented mindset, with a focus on continuous improvement.
• Willingness to learn and stay updated with industry trends and best practices.
• Basic knowledge of data protection and privacy regulations is preferred.
• A positive attitude and a passion for delivering exceptional customer experiences.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 264042
• Job Category Customer Support/Operations | BPM