Customer Relationship Executive

Digitide; Bapatla; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide Solutions Limited in India is seeking a Customer Relationship Executive for our CLM Domestic BFSI | Manpower - Back office team. The role focuses on handling customer inquiries, delivering exceptional support, and fostering strong client relationships.

You will be the first contact, ensuring a positive, professional experience and aligning with internal teams to improve service quality and outcomes.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• 1–2 years in a customer-facing role, BFSI preferred.
• Excellent communication, verbal and written.
• CRM proficiency and basic software skills.

Responsibilities

• Handle customer inquiries and provide accurate, timely responses.
• Resolve customer issues and complaints to ensure satisfaction.
• Maintain understanding of products/services to offer informed guidance.
• Build and nurture long-term customer relationships with trust and loyalty.
• Collaborate with internal teams to ensure a seamless customer experience.
• Provide regular feedback to improve customer service strategies.
• Stay updated with industry trends and competitor offerings.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company policies in all customer interactions.

Skills

Communication

CRM

Problem solving

Attention to detail

Self-motivation

Customer-centric

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited in the CLM Domestic BFSI | Manpower - Back office department. Your primary focus will be to handle customer inquiries, provide exceptional support, and foster strong relationships with our valued clients. You will be the first point of contact, ensuring a positive and professional experience for our customers.

Responsibilities

• Handle customer inquiries and provide accurate, timely responses.
• Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction.
• Maintain a thorough understanding of our products and services to offer informed guidance.
• Build and nurture long-term customer relationships, fostering trust and loyalty.
• Collaborate with internal teams to ensure a seamless customer experience.
• Provide regular feedback and insights to improve our customer service strategies.
• Stay updated with industry trends and competitor offerings to enhance our services.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company policies and procedures in all customer interactions.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
• 1-2 years of experience in a customer-facing role, preferably in a BFSI environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong problem-solving and critical thinking abilities to handle customer issues effectively.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage a high volume of customer inquiries.
• A customer-centric approach with a focus on delivering exceptional service.
• Basic knowledge of BFSI industry practices and regulations is preferred.
• Strong organizational skills and attention to detail.
• A positive and professional attitude, with the ability to work collaboratively.

Job Info

• Job Identification 266173
• Job Category Customer Support/Operations | BPM