Sales Associate

Lenskart; Subarnapur, Cuttack, Sambalpur; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Odisha, India is seeking a Sales Associate to drive customer engagement and sales at the store level. The role involves greeting customers, guiding them to eye-care services, and ensuring a top-notch shopping experience.

You will handle stock checks, maintain presentation standards, and process transactions using the POS system while focusing on customer satisfaction and service quality. The successful candidate will be graduate, possess strong communication and listening abilities,

Qualifications

• Graduate with ability to build rapport and understand customer needs.
• Strong communication and active listening skills.
• Willingness to learn and adapt to a retail environment.

Responsibilities

• Greet walk-in customers and guide them toward eye-care services.
• Drive customer satisfaction and resolve concerns.
• Perform stocktakes and maintain store standards.
• Process transactions accurately using the POS system.
• Achieve sales targets and eye-test conversions.

Skills

Rapport building

Unstated customer needs

Clear communication

Active listening

Adaptability

Multitasking

Education

Graduate

Tools

POS system

Job description

Sales Associate

Customer Facing Operations - Odisha, India

Job Description

Title Sales Associate

Reporting to Store Manager

Responsibilities

• Area Activities expected to be performed by a Lenskart Sales Associate Customer focus:
• Driving Net Promoter Score
• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Product recommendation
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales vs. Plan & SOP adherence
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Graduate
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority