Sales Associate

Lenskart; NTR; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart is looking for a Sales Associate to greet walk-in customers, guide them to the eye-check, and ensure a pleasant shopping experience. You will manage stock, assist customers, and support smooth checkout using the POS system.

Will be responsible for maintaining store standards, processing transactions accurately, and aiding in product pickup coordination from the warehouse. Strong communication and multitasking skills are essential.

Qualifications

• Minimum qualification is 12th pass; graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Adaptability to changing environment and openness to learn.
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Greet walk-in customers and guide them toward eye check-up.
• Maintain stocktakes and store standards for best shopping experience.
• Understand the POS system to process transactions effectively.
• Resolve customer concerns to ensure satisfaction.
• Coordinate with warehouse for product pickup after sale.
• Maintain store upkeep and security of equipment.

Skills

Customer focus

Communication

Rapport building

Active listening

Adaptability

Multitasking

Ownership

Education

12th pass

Graduates preferred

Tools

POS system

Job description

Sales Associate

Reporting to Store Manager

Responsibilities

Area Activities expected to be performed by a Lenskart Sales Associate Customer focus:

Driving Net Promoter Score:

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales vs. Plan & SOP adherence

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority