Sales Associate

Lenskart; Sangli District; Sur place; INR 180 000 - 240 000; Plein temps

Résumé du poste

Lenskart in India is seeking a Sales Associate to deliver exceptional customer experiences in-store, guiding customers toward the eye-checkup and promoting Lenskart products.

The role emphasizes achieving sales targets, maintaining store standards, processing transactions via the POS, and ensuring customer satisfaction through proactive service and personalized recommendations.

Qualifications

• Minimum qualification is 12th pass; graduates preferred.
• Strong communication and listening skills are essential.
• Ability to understand unstated customer needs and propose solutions.

Responsabilités

• Greet walk-in customers and guide them toward eye-checkups.
• Maintain store standards and assist with stock takes to ensure a great shopping experience.
• Process transactions using the POS system to ensure accuracy and speed.
• Focus on customer satisfaction and resolve concerns promptly.
• Present optimal product selections based on customer needs and preferences.
• Achieve sales targets and eye-test conversions while following SOPs.

Connaissances

Customer rapport

Active listening

Communication skills

Sales and upselling

Formation

12th pass

Graduates preferred

Description du poste

Reporting to Store Manager
About Lenskart
With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role
A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Area

Activities expected to be performed by a Lenskart Sales Associate

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Customer focus:
• Driving Net
• Promoter Score
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Product recommendation
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Achieving sales Vs. Plan & SOP adherence
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
• regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Store upkeep & maintenance

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority