Sales Associate

Lenskart; Jamshedpur; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart is seeking a Sales Associate to join our team in a high-traffic store. You will greet customers, guide them to eye-check services, and support stock management to uphold store standards. You’ll use the POS system for smooth transactions, resolve queries, and recommend suitable products based on customer needs.

Success hinges on meeting sales targets, following SOPs, and coordinating post-sale activities such as pickups and returns, while keeping the store clean and organized.

Qualifications

• Minimum qualification is 12th pass; graduates preferred.
• Strong communication and customer-facing skills.
• Ability to multitask and adapt in a retail environment.

Responsibilities

• Greet walk-in customers and guide them toward the relevant area for eye check-ups.
• Help with stocktakes, maintain store standards, and ensure a great shopping experience.
• Understand the POS system to process transactions accurately and address customer concerns.
• Provide product recommendations based on customer preferences and needs.
• Work to achieve sales targets and adhere to SOPs.
• Coordinate post-sale pickup and handle returns; maintain store upkeep.

Skills

Customer focus

Stock management

POS proficiency

Communication

Multitasking

Customer service

Education

12th pass

Graduate preferred

Tools

POS system

Job description

Sales Associate

Reporting to Store Manager

Responsibilities

Area Activities expected to be performed by a Lenskart Sales Associate Customer focus:

Driving Net Promoter Score:

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales vs. Plan & SOP adherence

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority