Sales Associate

Lenskart; Nagpur District; On-site; INR 250,000 - 400,000; Full time

Job summary

Lenskart in Nagpur, Maharashtra is hiring a Sales Associate to deliver high standards of customer service, drive store revenue, and ensure a smooth checkout experience.

You will greet walk-in customers, guide them to eye-care services and products, handle POS transactions, maintain stock, and uphold store standards. Minimum 12th pass, with graduates preferred; strong communication and multitasking skills are essential.

Qualifications

• 12th pass; graduates preferred.
• Strong communication and problem-solving abilities.
• Ability to multitask and thrive in a fast-paced retail environment.

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up.
• Customer focus: driving net sales.
• Involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience.
• Promoter Score
• Understanding the POS system to ensure that the transactions are processed effectively
• Dedicated to customer satisfaction and resolving any concerns that the customer has
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding unstated needs of the customer and pitching solutions
• Achieving sales targets and adhering to SOPs
• Post-sale coordination with customer for product pickup and handling returns while maintaining store standards

Skills

Customer focus

Sales awareness

Communication skills

Team collaboration

Education

12th pass

Graduates preferred

Tools

POS system

Job description

JOBDESCRIPTION-SALESASSOCIATE

Title Sales Associate Reporting to Store Manager

Skip Level Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Area Activities expected to be performed by a Lenskart Sales Associate

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Customer focus: Driving Net
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Promoter Score
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Product
• recommendation Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving sales
• Vs. Plan & SOP
• adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
• Store upkeep & regularly, and ensuring there is no deviation as per the SOP
• maintenance Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority