Sales Associate

Lenskart; Bikaner; Sur place; INR 167 000 - 279 000; Plein temps

Résumé du poste

Lenskart is seeking a Sales Associate in India to greet customers, guide them to eye-check services, and deliver an outstanding shopping experience. You will manage stock, maintain store standards, and recommend the best products based on customer needs.

The role emphasizes achieving sales targets, following SOPs, and coordinating with the warehouse for order pick-ups and returns, while maintaining excellent customer relations.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Strong customer focus and rapport building.
• Clear communication and active listening skills.
• Ability to multitask and organize activities by priority.

Responsabilités

• Greet walk-in customers and guide them to the clinic for eye check-ups.
• Maintain stock, shelf standards, and store upkeep.
• Recommend products based on customer needs and preferences.
• Achieve sales targets and ensure SOP adherence, coordinate with warehouse for pick-up and returns when needed.
• Ensure store security and prevent stock loss.

Connaissances

Customer focus

Stock management

POS system

Communication

Active listening

Multitasking

Time management

Formation

12th Pass

Graduates preferred

Outils

POS system

Description du poste

Responsibilities

Area Activities expected to be performed by a Lenskart Sales Associate Customer focus:

Driving Net Promoter Score:

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales vs. Plan & SOP adherence

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority