Sales Associate

Lenskart; New Delhi; On-site; INR 179,000 - 290,000; Full time

Job summary

Lenskart in Delhi is seeking a Sales Associate to deliver the best customer experience in-store by providing high standards of selling services. You will greet walk-in customers, assist with product selection, operate the POS, support stock and store upkeep, and help achieve sales targets and eye-test conversions.

The role requires clear communication, rapport building, and an ability to understand unstated needs to offer suitable eyewear solutions.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Clear communication and active listening skills.
• Ability to adapt to changing environment and openness to learn.

Responsibilities

• Greet and welcome walk-in customers and guide them toward products.
• Maintain stock and store standards; support day-to-day operations.
• Understand the POS system and process transactions efficiently.
• Ensure customer satisfaction and address concerns to improve NPS.

Skills

Customer focus

Communication skills

Active listening

Sales orientation

Education

12th pass

Graduates preferred

Tools

POS system

Job description

JOB DESCRIPTION-SALES ASSOCIATE

Title Sales Associate

Reporting to Store Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities Area

Activities expected to be performed by a Lenskart Sales Associate

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Customer focus: Driving Net Promoter Score
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Product recommendation
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Achieving sales Vs. Plan & SOP adherence
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Store upkeep & maintenance

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority