Sales Associate

Lenskart; Mahesana; On-site; INR 150,000 - 210,000; Full time

Job summary

Lenskart is seeking a Sales Associate to greet walk-in customers, promote free eye check-ups, and drive sales on the shop floor. You will maintain stock, ensure neat displays, and process transactions accurately using the POS system.

You will understand customer needs, suggest optimal products, close sales, coordinate pickup, and uphold SOPs while contributing to a high NPS through attentive service and teamwork.

Qualifications

• Greeting and welcoming walk-in customers and guiding them toward the service area
• Involved in stocktakes, maintaining sales floor standards, and day-to-day tasks for best shopping experience
• Understanding the POS system to ensure transactions are processed effectively
• Dedicated to customer satisfaction and resolving customer concerns
• Presenting customers with an optimal selection of products based on preferences
• Understanding unstated needs, asking relevant questions, and pitching solutions at the right time
• Achieving sales targets, eye-test conversion, returns, and following SOPs
• Coordinating with customers for product pickup after sale, upon warehouse communication
• Understanding reasons for returns and reducing return percentage
• Maintaining store according to Lenskart standards, cleaning frames and equipment
• Ensuring security of equipment and stock levels per SOP

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse
• In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
• Personal attributes & competencies

Skills

Customer focus

Stock management

POS system

Communication

Multitasking

Proactive ownership

Customer orientation

Active listening

Education

12th pass

Graduates preferred

Tools

POS system

Job description

Title Sales Associate

Reporting to Store Manager

Responsibilities

Area Activities expected to be performed by a Lenskart Sales Associate Customer focus:

Driving Net Promoter Score:

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales vs. Plan & SOP adherence

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority