Sales Associate

Lenskart; Kollam; On-site; INR 167,000 - 246,000; Full time

Job summary

Lenskart in Kollam is seeking a Sales Associate to deliver an outstanding customer experience and drive store revenue. You will greet customers, promote free eye check-ups, and guide shoppers toward the best eyewear solutions.

Responsibilities include stock maintenance, POS transactions, achieving sales targets, and coordinating with warehouse for order pickup, while upholding store SOPs and customer satisfaction.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Clear communication and active listening skills.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Greet and welcome all walk-in customers and guide them toward the clinic to promote the free eye check-up.
• Participate in stock takes, maintain store standards, and perform day-to-day tasks to deliver a great shopping experience.
• Understand the POS system to ensure transactions are processed accurately and efficiently.
• Focus on customer satisfaction and resolve concerns to enhance loyalty.
• Present customers with optimal product selections based on preferences and suggest solutions.
• Achieve sales targets for eyewear, eye-tests, and returns while following SOPs and coordinating with warehouse for order pickup.

Skills

Customer service

Communication

Sales orientation

Multitasking

Stock management

POS system

Education

12th pass (schooling)

Graduate preferred

Job description

Reporting to Store Manager
About Lenskart
With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role
A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Area

Activities expected to be performed by a Lenskart Sales Associate

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Customer focus:
• Driving Net
• Promoter Score
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Product recommendation
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Achieving sales Vs. Plan & SOP adherence
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
• regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Store upkeep & maintenance

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority