Sales Associate

Lenskart; Phagwara; On-site; INR 140,000 - 190,000; Full time

Job summary

Lenskart is seeking a Sales Associate to deliver exceptional customer experiences in-store and drive revenue through informed product recommendations and smooth transactions.

You will greet customers, guide them to eye-check promotions, and maintain store standards while meeting daily sales goals. Strong communication and a proactive attitude are essential for success in this role.

Qualifications

• 12th pass or higher; graduates preferred.
• Ability to build rapport and establish trust with customers.
• Strong communication and active listening skills.
• Willingness to learn, adapt, and take ownership of tasks.

Responsibilities

• Greet and welcome walk-in customers and guide them toward the eye-check-up.
• Maintain stock, store standards, and day-to-day operations for a great shopping experience.
• Understand the POS system to process transactions efficiently.

Skills

Rapport building

Active listening

Clear communication

Customer focus

Sales orientation

Education

12th pass

Graduate preferred

Job description

Reporting to Store Manager

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities Area

• Activities expected to be performed by a Lenskart Sales Associate
• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Customer focus:
• Driving Net
• Promoter Score
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Product recommendation
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Achieving sales
• Vs. Plan & SOP adherence
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
• regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
• Store upkeep & maintenance

Personal attributes & competencies

Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority.