Sales Associate

Lenskart; Mysuru; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart in Mysuru, India is seeking a Sales Associate to deliver exceptional customer experiences in eyewear retail. You will guide customers, recommend products, and process purchases promptly. The role emphasizes achieving sales targets and maintaining store standards in a fast-paced environment.

The position requires strong communication, rapport-building, and multitasking abilities to ensure high customer satisfaction and repeat visits.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Strong customer service orientation and communication skills.

Responsibilities

• Greet walk-in customers and guide them toward the clinic to promote the free eye check-up.
• Provide product recommendations based on customer needs and preferences.
• Process transactions using the POS system accurately and efficiently.
• Maintain store standards, assist in stock management, and coordinate with warehouse for orders/returns.
• Aim to achieve sales targets and improve eye-test conversions.

Education

12th pass

Graduates preferred

Job description

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Area Activities expected to be performed by a Lenskart Sales Associate

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the
• free eye check-up
• Customer focus:
• Driving Net
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to
• deliver the best shopping experience to the customers
• Promoter Score
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales
• Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the
• reason and try to resolve the same to control the return percentage.Maintaining the store as per Lenskart standards, cleaning the frames and other equipment

Store upkeep & maintenance

Storeup keep& regularly, and ensuring there is no deviation as per the SOP maintenance Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority