Sales Associate

Lenskart; Mandi; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart is hiring a Sales Associate in Himachal Pradesh. The role focuses on customer-first selling, guiding customers to eye-checkups, and maintaining store standards. You will handle transactions, product recommendations, and post-sale coordination with warehouse teams.

The ideal candidate should have 12th pass, strong communication, and adaptability, with a customer-oriented mindset to drive sales and store excellence.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Ability to adapt to changing environment and openness to learn.
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Greet walk-in customers and guide them toward the clinic for the eye check-up.
• Assist in stocktakes, maintain floor standards, and support daily store tasks.
• Understand the POS system to process transactions effectively and resolve customer concerns.
• Present customers with an optimal product selection based on preferences and questions.
• Aim for sales targets and manage eye-test conversions, returns, and SOP adherence.
• Coordinate post-sale activities such as product pickup and warehouse notifications.
• Maintain store cleanliness and secure store assets; prevent stock shortages or damages.

Skills

Customer focus

Stock management

POS system

Communication

Multitasking

Customer service

Education

12th Pass

Graduates preferred

Tools

POS System

Job description

Reporting to Store Manager

Responsibilities

Area Activities expected to be performed by a Lenskart Sales Associate Customer focus:

Driving Net Promoter Score:

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales vs. Plan & SOP adherence

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority