Sales Associate

Lenskart; Pathanamthitta; On-site; INR 201,000 - 268,000; Full time

Job summary

Lenskart is seeking a Sales Associate to deliver exceptional customer experiences in-store. You will guide walk-in customers, promote eye check-ups, and ensure smooth transactions using the POS system. The role emphasizes achieving sales targets while maintaining store standards and customer satisfaction.

Responsibilities include stock maintenance, post-sale coordination, and handling returns per SOP. Strong communication and adaptability are essential to thrive in a fast-paced retail

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Strong communication and active listening skills.
• Ability to build rapport with customers and understand unstated needs.
• Willingness to adapt to a changing environment and learn.
• Proactive ownership and customer-oriented approach.
• Ability to multitask and organize tasks by priority.

Responsibilities

• Greet walk-in customers and guide them toward the clinic for a free eye check-up.
• Involved in stocktakes, maintain sales floor standards, and day-to-day tasks.
• Understand the POS system to process transactions efficiently.
• Resolve customer concerns to ensure satisfaction and loyalty.
• Aim to achieve sales targets and eye-test conversions, follow SOPs.
• Coordinate post-sale pickups and handle returns with proper reasoning.
• Maintain store cleanliness and security of stock and equipment.

Skills

Customer service

Communication

Multitasking

Relationship building

Adaptability

Ownership

Education

12th pass

Graduates preferred

Tools

POS system

Job description

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Area

Activities expected to be performed by a Lenskart SalesAssociate

Customerfocus: Driving Net Promoter Score

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the

right time to pitch the recommended solutions

Achievingsales Vs.Plan&SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Storeupkeep& maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personalattributes&competencies

• Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority