Sales Associate

Lenskart; Begusarai; On-site; INR 201,000 - 268,000; Full time

Job summary

Lenskart is hiring a Sales Associate in our stores in India. The role focuses on delivering exceptional customer experience, promoting free eye check-ups, and driving store revenue. You will manage stock, ensure smooth POS operations, and resolve customer concerns while aiming to meet sales targets.

You should be adept at understanding customer needs, building rapport, and maintaining store standards. A 12th pass is minimum; graduates preferred.

Qualifications

• 12th pass minimum; graduates preferred.
• Ability to build rapport and trusting relationships.
• Clear communication and active listening skills.
• Ability to adapt to changing environment and willingness to learn.
• Proactive task ownership, result-orientation, and customer-orientation.

Responsibilities

• Greet and welcome walk-in customers and guide them toward the clinic to promote free eye check-up.
• Involved in stocktakes, maintain store standards and day-to-day tasks for best shopping experience.
• Understand the POS system to ensure transactions are processed effectively.
• Excel in customer satisfaction and resolve concerns.

Skills

Customer rapport

Clear communication

Active listening

Adaptability

Proactive ownership

Education

12th pass

Graduates preferred

Tools

POS system knowledge

Job description

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Area

Activities expected to be performed by a Lenskart SalesAssociate

Customerfocus: Driving Net Promoter Score

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the

right time to pitch the recommended solutions

Achievingsales Vs.Plan&SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Storeupkeep& maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personalattributes&competencies

• Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority