Sales Associate

Lenskart; Karnataka; On-site; INR 150,000 - 230,000; Full time

Job summary

Lenskart is seeking a Sales Associate to deliver exceptional customer experiences in-store and drive revenue. You will greet walk-in customers, guide them to eye-care promotions, and promote free eye check-ups while maintaining store standards.

The role requires strong communication, customer understanding, and the ability to close sales with attention to SOPs. Prior retail experience is a plus, with opportunities to grow within the store network.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Ability to adapt to changing environment and openness to learn.
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority.

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up.
• Understanding and guiding customers with product selections and promotions.
• Maintaining store standards, stock verification, and day-to-day operations.
• Understanding the POS system to ensure accurate transactions.
• Ensuring customer satisfaction and resolving concerns to improve experiences.
• Presenting customers with optimal product selections based on preferences.
• Pitching solutions by identifying unstated needs and timing.
• Achieving sales targets and adhering to SOPs.

Skills

Rapport building

Active listening

Clear communication

Adaptability

Task ownership

Multitasking

Education

12th pass

Graduate preferred

Job description

JOB DESCRIPTION-SALES ASSOCIATE

Title Sales Associate Reporting to Store Manager

Skip Level Areas Operations Manager

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Area Activities expected to be performed by a Lenskart Sales Associate

Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up

Customer focus:

Driving Net

Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

Promoter Score

Understanding the POS system to ensure that the transactions are processed effectively

Being dedicated to customer satisfaction and resolving any concerns that the customer has Product

recommendation Presenting the customer with an optimal selection of products based on customer preferences

Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales

Vs. Plan & SOP

adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs

Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.Maintaining the store as per Lenskart standards, cleaning the frames and other equipment Store upkeep & regularly, and ensuring there is no deviation as per the SOP maintenance Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification: 12th pass; Graduates preferred

Ability to build rapport and trusting relationships

Ability to understand unstated needs of the customer and offer solutions

Clear communication and active listening skills

Ability to adapt to changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation

Ability to multitask and organize activities based on priority