Sales Associate

StarClinch; New Delhi; On-site; INR 234,000 - 391,000; Full time

Benefits offered by this job

Health insurance

Freshers welcome

AI-driven tools

Job summary

StarClinch is seeking a dynamic Sales Associate to drive ticket sales and promote events across our entertainment venues. You will be the frontline representative, engaging with diverse audiences and delivering memorable guest experiences.

Collaborate with marketing and venue teams, maintain up-to-date event knowledge, and meet sales targets through proactive outreach. The role suits energetic individuals who thrive in a fast-paced, creative environment and love live entertainment.

Qualifications

• 1–3 years of experience in sales, customer service, or client-facing roles in entertainment, hospitality, or retail.
• Excellent verbal communication with diverse audiences.
• Strong analytical thinking to interpret customer behaviour and optimize sales.
• Proven client handling, including managing expectations and resolving issues.
• Proficiency in scheduling, follow-ups, and cross-functional collaboration.
• Basic knowledge of Microsoft Office or CRM tools is a plus.
• Ability to thrive in a fast-paced, high-volume environment.
• Passion for entertainment and live events.

Responsibilities

• Engage customers face-to-face, phone, and digital channels to promote and sell tickets.
• Provide information about shows, scheduling, seating, and promotions.
• Use analytics to identify customer preferences and tailor experiences.
• Manage inquiries and reservations with accuracy and timely follow-up.
• Coordinate with event coordinators, marketing, and venue staff for seamless experiences.
• Maintain knowledge of events, promotions, and policies.
• Handle complaints and feedback to turn challenges into positive experiences.
• Aim to hit individual and team sales targets through outreach and relationships.
• Maintain sales records and contribute to sales strategy.

Skills

Verbal communication

Analytical thinking

Client handling

Sales experience

Cross-functional collaboration

Tools

Salesforce

Zoho CRM

Job description

We are seeking a dynamic and customer-focused Sales Associate to join our vibrant entertainment team. In this role, you will serve as the frontline representative of our brand, driving ticket sales, promoting events, and delivering exceptional guest experiences across our entertainment venues. Your ability to engage with diverse audiences, understand customer needs, and coordinate seamlessly with internal teams will be instrumental in enhancing customer satisfaction and boosting event attendance. This position offers a unique opportunity to work in a fast-paced, creative environment where your interpersonal and analytical skills will directly impact our success. You’ll play a key role in shaping the audience experience, contributing to revenue growth, and supporting the execution of high-profile entertainment events.

Responsibilities

• Engage with customers through face-to-face, phone, and digital channels to promote and sell event tickets and packages.
• Provide detailed information about entertainment offerings, including show schedules, pricing, seating options, and special promotions.
• Utilize analytical thinking to identify customer preferences and recommend tailored event experiences.
• Manage client inquiries and reservations with accuracy and professionalism, ensuring timely follow-up and resolution.
• Coordinate with event coordinators, marketing teams, and venue staff to ensure seamless client experiences.
• Maintain up-to-date knowledge of current and upcoming entertainment events, promotions, and policies.
• Handle customer complaints and feedback effectively, turning challenges into positive experiences.
• Achieve individual and team sales targets through proactive outreach and relationship-building.
• Assist in maintaining sales records, reporting performance metrics, and contributing to sales strategy refinement.

Requirements

• 1–3 years of experience in sales, customer service, or client-facing roles within the entertainment, hospitality, or retail industry.
• Proven verbal communication skills with the ability to interact confidently and empathetically with diverse audiences.
• Strong analytical thinking to interpret customer behaviour and optimize sales approaches.
• Demonstrated client handling expertise, including managing expectations, resolving issues, and building rapport.
• Proficiency in client coordination, including scheduling, follow-ups, and cross-functional collaboration.
• Basic proficiency in Microsoft Office or CRM tools (e.g., Salesforce, Zoho) is a plus.
• Ability to thrive in a fast-paced, high-volume environment with minimal supervision.
• Passion for entertainment, live events, and delivering memorable customer experiences.

Benefits and Compensation

• Competitive Compensation: A salary package structured to reward your skills and dedication (Upto ₹35,000/month).
• Comprehensive Health Insurance: Your well-being is important to us; we’ve got your medical cover taken care of.
• AI-Driven Environment: Work at the forefront of modern technology. You will get hands-on experience using cutting-edge AI tools and platforms that streamline workflows and keep you ahead of the industry curve.
• A Launchpad for Freshers: We actively welcome fresh minds! If you are curious, eager to learn, and quick to adapt, you will find a highly supportive ecosystem here designed to accelerate your professional growth.
• Informal & Comfortable Dress Code: Leave the formal at home. We believe comfort breeds creativity and productivity, so dress casually and authentically.
• Vibrant Work Culture: Join a dynamic team in the entertainment and client relations space where fresh ideas are celebrated and collective growth is the priority.

StarClinch is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.