Inside Sales Associate

StarClinch Express; South Delhi; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

27 days paid leave

Health and accidental insurance

Startup exposure

Real influence

Job summary

StarClinch is seeking a dynamic Sales Associate to join our entertainment team in Delhi. Drive ticket sales, promote events, and deliver exceptional guest experiences across venues with face-to-face, phone, and digital interactions.

You will engage diverse audiences, provide detailed show information, and collaborate with internal teams to optimize sales and guest satisfaction in a fast-paced environment.

Qualifications

• 1+ years in sales, customer service, or client-facing roles in entertainment, hospitality, or retail
• Proven verbal communication skills to interact confidently with diverse audiences
• Strong analytical thinking to interpret customer behaviour and optimize sales approaches
• Demonstrated client handling expertise, including managing expectations and building rapport
• Proficiency in scheduling, follow-ups, and cross-functional collaboration; CRM tools a plus

Responsibilities

• Engage with customers through face-to-face, phone, and digital channels to promote and sell event tickets and packages.
• Provide detailed information about entertainment offerings, including show schedules, pricing, seating options, and promotions.
• Utilize analytical thinking to identify customer preferences and tailor event experiences.
• Manage client inquiries and reservations with accuracy and professionalism, ensuring timely follow-up and resolution.
• Coordinate with event coordinators, marketing teams, and venue staff to ensure seamless client experiences.
• Maintain up-to-date knowledge of current and upcoming entertainment events, promotions, and policies.
• Handle customer complaints and feedback effectively, turning challenges into positive experiences.
• Achieve individual and team sales targets through proactive outreach and relationship-building.
• Assist in maintaining sales records, reporting performance metrics, and contributing to sales strategy refinement.

Skills

Verbal communication

Analytical thinking

Client handling

Cross-functional collaboration

CRM proficiency

Tools

Salesforce

Zoho

Job description

About StarClinch

StarClinch is India's largest artist booking and discovery platform. Since 2015 we've owned the full booking journey - shortlist, availability, negotiation, booking, payment, and escrow - for singers, bands, dancers, photographers, and performers across weddings, corporate, and private events. We're a lean, tech-first team building fast.

About the Role

We are seeking a dynamic and customer-focused Sales Associate to join our vibrant entertainment team. In this role, you will serve as the frontline representative of our brand, driving ticket sales, promoting events, and delivering exceptional guest experiences across our entertainment venues. Your ability to engage with diverse audiences, understand customer needs, and coordinate seamlessly with internal teams will be instrumental in enhancing customer satisfaction and boosting event attendance. This position offers a unique opportunity to work in a fast-paced, creative environment where your interpersonal and analytical skills will directly impact our success. You’ll play a key role in shaping the audience experience, contributing to revenue growth, and supporting the execution of high-profile entertainment events.

Responsibilities

• Engage with customers through face-to-face, phone, and digital channels to promote and sell event tickets and packages.
• Provide detailed information about entertainment offerings, including show schedules, pricing, seating options, and special promotions.
• Utilize analytical thinking to identify customer preferences and recommend tailored event experiences.
• Manage client inquiries and reservations with accuracy and professionalism, ensuring timely follow-up and resolution.
• Coordinate with event coordinators, marketing teams, and venue staff to ensure seamless client experiences.
• Maintain up-to-date knowledge of current and upcoming entertainment events, promotions, and policies.
• Handle customer complaints and feedback effectively, turning challenges into positive experiences.
• Achieve individual and team sales targets through proactive outreach and relationship-building.
• Assist in maintaining sales records, reporting performance metrics, and contributing to sales strategy refinement.

Requirements

• 1+ years of experience in sales, customer service, or client-facing roles within the entertainment, hospitality, or retail industry
• Proven verbal communication skills with the ability to interact confidently and empathetically with diverse audiences
• Strong analytical thinking to interpret customer behaviour and optimize sales approaches
• Demonstrated client handling expertise, including managing expectations, resolving issues, and building rapport
• Proficiency in client coordination, including scheduling, follow-ups, and cross-functional collaboration
• Basic proficiency in Microsoft Office or CRM tools (e.g., Salesforce, Zoho) is a plus
• Ability to thrive in a fast-paced, high-volume environment with minimal supervision
• Passion for entertainment, live events, and delivering memorable customer experiences

Benefits

• 27 days of paid leave a year - generous time off to rest and recharge, well above the statutory minimum
• Health and accidental insurance coverage - so you and your peace of mind are protected from day one
• Startup exposure — a young, dynamic team and the kind of fast, ownership-driven environment where you see your work land
• Real influence - a high-impact role shaping team building and company culture from the front