Sales Associate

Lenskart; Malappuram; On-site; INR 200,000 - 280,000; Full time

Job summary

Lenskart in Kerala seeks a store associate for optometry services. You will greet walk-in customers and guide them toward the clinic for a free eye check-up, while promoting the shopping experience with excellent service.

You will handle stock, operate the POS, explain prescriptions and educate about lenses, and ensure quality checks before handing over products. Freshers are welcome; Diploma/Bachelors in Optometry preferred.

Qualifications

• Diploma or Bachelor in Optometry required/beneficial.
• Freshers welcome, no minimum work experience.
• Strong communication and active listening skills.
• Ability to build rapport and understand unstated customer needs.

Responsibilities

• Greet and welcome walk-in customers and guide them toward the clinic for a free eye check-up.
• Maintain stock, store standards, and daily tasks to deliver a great shopping experience.
• Understand the POS system to process transactions effectively and ensure customer satisfaction.
• Follow the 12-step Optometry process during eye check-ups at Lenskart.
• Explain prescriptions clearly and educate about single vision and progressive lenses.
• Perform quality checks on lenses before handing over the product.
• Present optimal product selections based on customer preferences.
• Identify unstated needs and pitch suitable solutions at the right time.
• Meet sales, eye-test conversion, and return targets while following SOPs after sale.
• Keep store clean, secure, and stocked; address any stock shortages or damages.

Skills

Communication skills

Active listening

Rapport building

Customer understanding

Multitasking

Education

Diploma/ Bachelors in Optometry

Job description

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up


• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers


• Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has


• Following the 12-step Optometry process at Lenskart, during the eye check-up


• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames


• Performing a quality check of the lenses fitted before handing over the product to the customer


• Presenting the customer with an optimal selection of products based on customer preferences


• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions


• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.


• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP


• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry


• Freshers are eligible to apply- no minimum work experience required


• Ability to build rapport and trusting relationships


• Ability to understand unstated needs of the customer and offer solutions


• Clear communication and active listening skills


• Ability to adapt to changing environment and openness to learn


• Proactive task ownership, result-orientation, and customer-orientation


• Ability to multitask and organize activities based on priority .