Optometrist

Lenskart; Meerut; On-site; INR 300,000 - 550,000; Full time

Job summary

Lenskart is seeking an Optometrist/Sr. Optometrist to perform eye checks, dispense eyewear, and provide expert eye care while achieving sales targets. The role combines clinical duties with product recommendations and customer service.

The candidate will follow Lenskart's 12-step optometry process, use POS for transactions, and ensure high standards of store presentation and customer satisfaction.

Qualifications

• Diploma or Bachelor's in Optometry is required or preferred.
• Excellent communication and listening skills.
• Ability to proactively engage with customers and close sales.

Responsibilities

• Greet walk-in customers and guide them to the clinic for eye checks.
• Conduct eye checks, dispense eyewear, and provide product recommendations.
• Process transactions using the POS system and maintain stock integrity.
• Ensure customer satisfaction and resolve concerns promptly.
• Present optimal product options based on customer needs and preferences.
• Follow SOPs and 12-step Optometry process during eye check-ups.
• Coordinate lens/frames education and post-sale pickup.

Skills

Customer focus

Communication

Active listening

Multitasking

Relationship building

Adaptability

Ownership

Education

Diploma/ Bachelor(s) in Optometry

Tools

POS system

Job description

OPTOMETRIST
Title Optometrist/Sr. Optometrist
Reporting to Store Manager
Skip Level Areas Operations Manager

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

Area

Activities expected to be performed by a Lenskart Optometrist

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the
  free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to
  deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Customer focus:
  Driving Net
  Promoter Score
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive
  lens while recommending the appropriate lens and/or frames
• Eye check-up &
  dispensing
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the
  right time to pitch the recommended solutions
  Product
  recommendation
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due
  communication from the warehouse. In case of returns, he/she is expected to understand the
  reason and try to resolve the same to control the return percentage.
• Achieving sales
  Vs. Plan & SOP
  adherence
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
  regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
  damage in the store
• Store upkeep &
  maintenance

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority