Sales Associate

Lenskart; Sonipat; On-site; INR 300,000 - 600,000; Full time

Job summary

Lenskart seeks an Optometrist who combines eye-check expertise with selling skills to deliver a superior customer experience. You will check eyes, dispense lenses, and diagnose while promoting products, completing stocktakes, and following SOPs.

The role welcomes fresh graduates with a Diploma or Bachelor's in Optometry, emphasizing customer engagement and effective communication in a retail clinic setting in Haryana, Sonipat.

Qualifications

• Diploma or Bachelor's degree in Optometry is required.
• Freshers are eligible to apply.
• Strong communication and customer service skills.

Responsibilities

• Greet walk-in customers and guide them to the clinic for a free eye check-up.
• Perform eye checks, dispense, diagnose and drive sales while following SOPs.
• Conduct stocktakes and maintain store standards to ensure a great customer experience.
• Explain prescriptions clearly and educate on lens options and frames.
• Maintain store cleanliness, security, and compliance with SOPs.

Skills

Customer interaction

Sales orientation

Active listening

Education

Diploma/Bachelors in Optometry

Job description

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority .