Sales Associate

Lenskart; Thoothukudi; On-site; INR 180,000 - 340,000; Full time

Job summary

Lenskart in India seeks an Optometrist who will combine clinical eye-checks with sales, dispensing and customer guidance to create an exceptional shopping experience. You will conduct eye examinations, prescribe suitable lenses, explain vision options, and ensure quality checks before delivery.

You’ll also handle stocktakes and maintain store standards. Freshers can apply; a Diploma or Bachelor in Optometry is required.

Qualifications

• Minimum qualification: Diploma/ Bachelor in Optometry.
• Freshers are eligible to apply— no minimum work experience required.

Responsibilities

• Greet walk-in customers and guide them to the clinic for the free eye check-up.
• Involve in stocktakes, maintain sales floor standards and day-to-day tasks.
• Understand the POS system to process transactions effectively and ensure customer satisfaction.
• Follow the 12-step Optometry process during eye check-ups.
• Share prescriptions and educate customers about single vision and progressive lenses.
• Perform quality checks of lenses before handing over the product.
• Present optimal product selections based on customer preferences.
• Identify unstated customer needs and pitch suitable solutions.
• Achieve targets for sales, eye-test conversions, and returns; coordinate with warehouse for pickup.
• Maintain store per SOP, clean frames and equipment, ensure no stock shortages.

Education

Diploma/ Bachelor in Optometry

Job description

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority .