Sales Associate

Lenskart; Tirunelveli; On-site; INR 200,000 - 420,000; Full time

Job summary

Lenskart in Tirunelveli, Tamil Nadu, seeks an Optometrist who blends clinical eye-checks with sales responsibilities to enhance the customer experience.

You will dispense, diagnose, educate customers on lenses, and maintain stock while adhering to SOPs and meeting sales targets.

Qualifications

• Diploma or bachelor's in Optometry is required or fresh graduates may apply.
• Excellent communication and ability to explain eye care options to customers.
• Willingness to learn and perform both clinical and sales tasks.

Responsibilities

• Greet walk-in customers and guide them to the clinic for eye check-ups.
• Participate in stocktakes and maintain store standards.
• Process transactions efficiently using the POS system.
• Follow the 12-step Optometry process during eye checks.
• Explain prescriptions and educate customers about lenses and frames.
• Perform quality checks on lenses before handing over to customers.
• Present product options based on customer needs and preferences.
• Identify unstated customer needs and suggest appropriate solutions.
• Aim to meet sales, eye-test conversion, and minimize returns while following SOPs.

Skills

Customer relations

Clear communication

Active listening

Sales orientation

Multitasking

Education

Diploma/ Bachelor in Optometry

Tools

POS system

Lens/frames knowledge

Job description

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority .