Sales Associate

Lenskart; Amravati; On-site; INR 250,000 - 380,000; Full time

Job summary

Lenskart in Amravati, Maharashtra, is seeking an Optometrist who blends clinical eye checks with in-store sales expertise. You will perform eye examinations, dispense prescriptions, and assist customers in choosing lenses and frames while following SOPs to enhance the shopping experience.

The role welcomes freshers and emphasizes customer-centric service, stock management, and adherence to store standards in a fast-paced retail environment.

Qualifications

• Diploma/ Bachelor's in Optometry.
• Freshers eligible; no minimum work experience required.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of customers and offer solutions.
• Clear communication and active listening skills.
• Adapt to changing environment and be open to learn.
• Proactive task ownership with customer focus and results.
• Ability to multitask and organize activities by priority.

Responsibilities

• Greet walk-in customers and guide them to the clinic for a free eye check-up.
• Assist in stocktakes and maintain sales floor standards.
• Understand the POS system to ensure smooth transactions.
• Follow the 12-step Optometry process during eye check-ups.
• Explain prescriptions and educate on single vision vs progressive lenses.
• Perform quality checks on lenses before handing over.
• Present optimal product selections based on customer preferences.
• Identify unstated needs and pitch appropriate solutions.
• Aim to meet sales, eye-test conversion, and returns targets while coordinating with warehouse for pickups.

Skills

Clear communication

Active listening

Rapport building

Customer-oriented

Multitasking

Proactive ownership

Adaptability

Prioritization

Education

Diploma in Optometry

Bachelor in Optometry

Tools

POS system

Job description

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority .