Sales Associate

Lenskart; Ankleshwar; On-site; INR 180,000 - 240,000; Full time

Job summary

Lenskart is hiring an Optometrist who blends clinical eye-checks with sales responsibilities, delivering technical expertise in dispensing and diagnosis while promoting products. You will support stocktakes and follow SOPs to ensure a seamless customer experience.

The role requires Diploma or Bachelor in Optometry, with freshers welcome. You will educate customers on lenses, help them select frames, and ensure high service standards in a dynamic clinic environment.

Qualifications

• Diploma or Bachelor in Optometry is required.
• Freshers are eligible to apply; no minimum work experience required.
• Ability to build rapport and trust with customers.
• Strong communication and active listening skills.
• Willingness to learn and adapt to a fast-paced environment.

Responsibilities

• Greet walk-in customers and guide them to the clinic for eye checks.
• Participate in stocktakes and maintain sales floor standards.
• Operate POS system to process transactions accurately.
• Follow the 12-step Optometry process during eye check-ups.
• Explain prescriptions and educate customers on lenses and frames.
• Perform quality checks on lenses before handover to customers.
• Present suitable product options based on customer needs.

Skills

Optometry knowledge

Sales

Customer service

Stock management

Education

Diploma/ Bachelors in Optometry

Tools

POS system

Job description

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority .