Optometrist

Lenskart; YSR Kadapa; On-site; INR 150,000 - 210,000; Full time

Job summary

Lenskart is seeking an Optometrist to conduct eye check-ups, dispense lenses, and guide customers with product choices. You will manage stock, process sales via the POS, and educate customers on lens options while ensuring a smooth checkout experience.

The role emphasizes building rapport, understanding unstated needs, and achieving sales targets while following SOPs and ensuring customer satisfaction in-store.

Qualifications

• Minimum qualification: Diploma/ Bachelors in Optometry.
• Freshers are eligible to apply.
• Ability to build rapport and trust with customers.
• Clear communication and active listening skills.
• Ability to multitask and organize activities by priority.

Responsibilities

• Greet walk-in customers and guide them toward the clinic for eye check-ups.
• Maintain stock and store standards to ensure a great shopping experience.
• Process transactions accurately using the POS system.
• Explain prescriptions and educate customers about single vision and progressive lenses.
• Suggest optimal product options based on customer preferences and needs.
• Achieve sales targets while adhering to SOPs and post-sale coordination for pickup.
• Ensure store upkeep and security of equipment and stock.

Skills

Customer service

Eye examination

POS system

Product recommendation

Sales targets

Stock management

Education

Diploma/ Bachelors in Optometry

Tools

POS system

Job description

Responsibilities

Area Activities expected to be performed by a Lenskart Optometrist
Customerfocus:
DrivingNet
PromoterScore Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the
free eye check-up
Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to
deliver the best shopping experience to the customers
Understanding the POS system to ensure that the transactions are processed effectively
Being dedicated to customer satisfaction and resolving any concerns that the customer hasFollowing the 12-step Optometry process at Lenskart, during the eye check-up
Eyecheck-up& dispensing Sharing the prescription clearly and educating the customer about single vision and progressive
lens while recommending the appropriate lens and/or frames
Performing a quality check of the lenses fitted before handing over the product to the customer Product recommendation Presenting the customer with an optimal selection of products based on customer preferences
Understanding the unstated needs of the customer, asking relevant questions, and picking the
right time to pitch the recommended solutions Achievingsales
Vs.Plan&SOP
adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
Post making the sale, coordinating with the customer for product pick-up, after receiving due
communication from the warehouse. In case of returns, he/she is expected to understand the
reason and try to resolve the same to control the return percentage.Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
Storeupkeep & maintenance regularly, and ensuring there is no deviation as per the SOP
Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
damage in the store

Personal attributes & competencies

Minimum qualification: Diploma/ Bachelors in Optometry
Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships
Ability to understand unstated needs of the customer and offer solutions.
Clear communication and active listening skills
Ability to adapt to changing environment and openness to learn
Proactive task ownership, result-orientation, and customer-orientation.
Ability to multitask and organize activities based on priority