Sales Associate

Lenskart; Jorhat; On-site; INR 180,000 - 300,000; Full time

Job summary

Lenskart in India is seeking a Sales Associate to deliver exceptional customer service in-store, drive revenue, and promote complimentary eye check-ups. You will greet customers, assist with product selection, and operate the POS while upholding store standards.

Minimum 12th pass; graduates preferred. The role requires strong communication, multitasking, and a customer-first approach in a dynamic retail environment.

Qualifications

• 12th pass minimum; Graduates preferred
• Ability to build rapport and trusting relationships
• Clear communication and active listening skills
• Ability to multitask and organize activities based on priority

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Achieving sales targets for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse; handling returns to control return percentage
• Maintaining the store as per standards; cleaning frames and equipment; ensuring no stock shortages or damages

Job description

Reportingto Store Manager

SkipLevel Areas Operations Manager

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Area

Customer focus: Driving Net Promoter Score

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achievingsales Vs.Plan & SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Storeupkeep & maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority.